Ratings based on 991 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
Very unsafe to stay there
by A verified traveler
Posted 21 Sep 2024
Decent new construction, clean and helpful staff.
by A verified traveler
Posted 20 Sep 2024
Very nice .
by A verified traveler
Posted 16 Sep 2024
Comfortable to sleep
by A verified traveler
Posted 15 Sep 2024
Originally booked for non smoking room, it’s crazy to me that smoking rooms are still allowed, but we ended up in a “smoking room” due to booking issues. They kindly waived the pet fee for us which I appreciated, however, the room was not great. Immediately overwhelmed with the smell of stale cigarettes, flys everywhere, bed and sheets looked and felt like they were from 76’. I did not feel comfortable sleeping in that space or on that bed. This was among one of the most unkept rooms I have ever stayed in. Honestly considered just driving back to Katy after our event Saturday night because of the conditions. Will not book again. We all smelled disgusting leaving that place.
Comment from Hotel Management
16 Sep 2024 by Manager, Hotel Management
Thank you for your feedback regarding your recent stay. I want to address the concerns you raised and provide some additional context. We did indeed receive your reservation through Expedia, which unfortunately indicated a smoking room. Once we became aware of the issue, we checked our availability but, regrettably, did not have any other room types available to offer at that time. I understand that this situation was far from ideal, and I’m truly sorry for the discomfort you experienced. The conditions you described are not representative of our standards, and we are taking your feedback seriously to address these issues. Thank you for acknowledging the pet fee waiver, though I understand it does not make up for the inconvenience you faced. We appreciate your understanding and hope to have the chance to offer you a better experience in the future.
by A verified traveler
Posted 11 Sep 2024
You people stole from me and will never use expedia. I rented a room in Huntsville, Al and you switched it around to Huntsville, Texas. My receipt says Huntsville, Al. I had to find another hotel because the one in Al was dirty and rundown. You should return my money because I am going to appeal this charge to my credit card
by A verified traveler
Posted 7 Sep 2024
The pool was dirty. There were people hanging outside. Parking lot had a lot of traffic going in and out like if there were drugs being sold on property by guests. Loud music with rooms doors open.
Comment from Hotel Management
16 Sep 2024 by Manager, Hotel Management
Thank you for sharing your concerns about your recent stay. I want to address the issues you mentioned and provide some context. I apologize for the condition of the pool during your visit. Unfortunately, heavy rain can affect the pool’s cleanliness, but please be assured that our on-site maintenance staff cleans the pool daily to ensure it meets our standards. Regarding the activity around the property, we had a significant number of FEMA evacuees staying with us during that time. They were temporary residents seeking shelter, and we made every effort to ensure their stay was as comfortable and orderly as possible.Please be assured that our hotel does not tolerate any inappropriate behavior, and we take any concerns about security or disturbances very seriously. We are committed to maintaining a safe and pleasant environment for all our guests. We appreciate your feedback and hope to have the chance to provide you with a better experience in the future.
by A verified traveler from San Antonio
Posted 30 Aug 2024
Ive stayed here before. Staff is always pleasant, its clean, its quiet, lication is convenient.
Comment from Hotel Management
16 Sep 2024 by Manager, Hotel Management
Thank you for your positive feedback! We’re thrilled to hear that you enjoyed your stay, and we appreciate your continued support. Looking forward to welcoming you back!
by A verified traveler
Posted 25 Aug 2024
It was clean
Comment from Hotel Management
16 Sep 2024 by Manager, Hotel Management
Thank you for your review! We’re glad to hear you found the room clean. We look forward to welcoming you back!
by A verified traveler
Posted 12 Aug 2024
Mold on ceiling and smelled like mildew
Comment from Hotel Management
16 Sep 2024 by Manager, Hotel Management
Thank you for bringing this to our attention. I apologize for the issue you experienced with mold. The recent heat outside can sometimes contribute to increased humidity inside, which may have affected the room.Please rest assured that our maintenance team was alerted and has addressed the issue promptly. We are committed to ensuring a comfortable stay for all our guests and appreciate your understanding.
