Ratings based on 967 Verified Reviews
4.0 Room cleanliness
4.4 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Good value for the cost
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Clarion Pointe Management and Staff, Hotel Management
Thank you for staying with us! We look forward to seeing you again soon!
by A verified traveler
Posted 5 Nov 2024
The room literally had so much of a mold and mildew smell that we were sneezing and coughing all night. The shower handle was also broken.
Comment from Hotel Management
11 Nov 2024 by Clarion Pointe Management and Staff, Hotel Management
Thank you for sharing your feedback. I sincerely apologize for the discomfort caused by the odor and the broken shower handle during your stay. This is not the experience we aim to provide, and I assure you that our team is addressing these issues promptly. Your comments are valuable, and we're committed to improving our facilities to ensure a more comfortable stay for our guests.Thank you for bringing this to our attention, and please let us know if there's anything further we can do to assist.
by A verified traveler
Posted 30 Oct 2024
I liked the area of this hotel, convenient to Mid City and the breakfast was pretty good. The staff was helpful, nice and polite. But it does need new ( or at least needs to be cleaned) carpet in the rooms.
Comment from Hotel Management
11 Nov 2024 by Clarion Pointe Management and Staff, Hotel Management
Thank you for staying with us! Plans for new guestroom flooring are in progress. We look forward to seeing you again soon!
by A verified traveler
Posted 27 Oct 2024
Everything
Comment from Hotel Management
11 Nov 2024 by Clarion Pointe Management and Staff, Hotel Management
Thank you for staying with us! We look forward to seeing you again soon!
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Clarion Pointe Management and Staff, Hotel Management
We are sorry to learn that you were not completely satisfied with your stay. Please accept our apologies for any issues that you experienced as we continue to strive for happy customers.
by A verified traveler from Granite Bay
Posted 19 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Clarion Pointe Management and Staff, Hotel Management
Thank you for staying with us! We look forward to seeing you again soon!
by A verified traveler from Florence
Posted 13 Oct 2024
The hotel is very outdated - the bathtub was stained on the bottom - dirty carpet - no usb outlets - smelled of smoke and was reserved as a smoke free room! Definitely not the rating given by Expedia!
Comment from Hotel Management
14 Oct 2024 by Clarion Pointe Management and Staff, Hotel Management
Thank you for your feedback. I sincerely apologize for the issues you experienced during your stay. We take these concerns seriously and will address them with our housekeeping and maintenance teams immediately. Your comfort is important to us, and we regret that your room did not meet our usual standards. Please know we are actively working to improve, and we'd appreciate the opportunity to welcome you back for a better experience in the future.
by A verified traveler
Posted 8 Oct 2024
Friendly staff. Could use a laundry room upgrade. One washing machine broken.
Comment from Hotel Management
9 Oct 2024 by Clarion Pointe Management and Staff, Hotel Management
Thank you for staying with us! We are following up on the washing machine. We look forward to seeing you again soon!
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Clarion Pointe Management and Staff, Hotel Management
As stated in our previous review response, I apologize that the actions of the front desk staff were viewed as rude or low down. I assure you that they were only acting in the best interests of your safety. Again, thank you for your feedback.
