Ratings based on 993 Verified Reviews
2.7 Room cleanliness
2.9 Service & staff
2.7 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
The parking lot is not big .Other than that is ok .
Comment from Hotel Management
22 Nov 2024 by Brian, Hotel Management
Dear Adriana,Thank you for taking the time to share your feedback. We're glad to hear that you found everything else to be satisfactory during your stay. We apologize for any inconvenience caused by the size of the parking lot. We are always looking for ways to improve our guests' experience and appreciate your input.We hope to welcome you back soon!Best regards,
by A verified traveler
Posted 22 Nov 2024
Great room
Comment from Hotel Management
22 Nov 2024 by Brian, Hotel Management
"Dear Alexandra,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a 5-star experience with us. It’s always rewarding to know that our guests had a comfortable stay and appreciated the amenities and service we offer. We're especially pleased that you enjoyed [mention any specific service, like the breakfast, room comfort, or the view]. Your feedback is truly valuable, and we will be sure to share it with the entire team. We look forward to welcoming you back soon for another exceptional stay!Warm regards,
by A verified traveler
Posted 16 Nov 2024
Nice clean rooms
Great restaurant downstairs
Comment from Hotel Management
21 Nov 2024 by Brian, Hotel Management
"Thank you for the amazing feedback! We're thrilled to know you had such a positive experience. Your support means a lot to us!"
by A verified traveler
Posted 11 Nov 2024
Great place to stay.
Comment from Hotel Management
21 Nov 2024 by Brian, Hotel Management
"Thank you for the amazing feedback! We're thrilled to know you had such a positive experience. Your support means a lot to us!"
by A verified traveler
Posted 2 Nov 2024
N/A
Comment from Hotel Management
21 Nov 2024 by Brian, Hotel Management
"Thank you so much for your 5/5 review! We're grateful for your kind words and look forward to serving you again!"
by A verified traveler
Posted 25 Oct 2024
Safe
Comment from Hotel Management
21 Nov 2024 by Brian, Hotel Management
"Thank you so much for your 5/5 review! We're grateful for your kind words and look forward to serving you again!"
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
21 Nov 2024 by Brian, Hotel Management
"We're truly sorry to hear about your experience. Please reach out to us so we can better understand the issue and work towards a resolution. Your satisfaction is important to us."
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
21 Nov 2024 by Brian, Hotel Management
"We apologize for falling short of your expectations. We'd love the chance to make things right. Please contact us so we can address your concerns directly."
by A verified traveler from Los Angeles
Posted 4 Oct 2024
Quality is questionable, but the customer service was good
Comment from Hotel Management
5 Oct 2024 by Brian, Hotel Management
Hello Karina, Thank you for your feedback. We're glad to hear that you had a positive experience with our customer service. However, we’re sorry to learn that the quality didn’t meet your expectations. Your comments are valuable to us, and we will use them to make improvements.We hope to have the opportunity to serve you better in the future!Best regards!
by A verified traveler
Posted 27 Sep 2024
I last left a 2 star review because the curtains had holes in them and they didn't close all the way. They replied to my comment saying they would fix the issue. Gave them a shot again and they actually did get new curtains! When I first arrived the room had a low battery in smoke detector so it kept beeping. As soon as I let them know they immediately switched me to another room no problem, very friendly.
Comment from Hotel Management
27 Sep 2024 by Brian, Hotel Management
Thank you for taking the time to update your review! We truly appreciate your feedback and are glad to hear that we addressed your previous concerns about the curtains. We apologize for the inconvenience with the smoke detector, but we’re pleased our team was able to assist you promptly and ensure your comfort. Your satisfaction is important to us, and we hope to provide you with a flawless experience on your next visit. Thank you for giving us another chance!
