Ratings based on 995 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Marty, We at the RED ROOF INN HUNTINGTON appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Oniel RediResponse Specialist, Hotel Management
Hi Tyrone, We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 23 Sep 2024
It was okay
Comment from Hotel Management
25 Sep 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Heather,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Huntington. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Neva, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HUNTINGTON and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 11 Sep 2024
Todo bien
Comment from Hotel Management
14 Sep 2024 by Toujana RediResponse Specialist, Hotel Management
Estimado Rolando,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios sobre su reciente estadía en el Red Roof Inn Huntington. Me alegró leer que todo estuvo bien, lo que resultó en una calificación de 4/5. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios. Gracias de nuevo por tu reseña. Esperamos verlo en el futuro, en caso de que sus viajes lo traigan de regreso a nuestra área.Atentamente,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 4 Sep 2024
Room was clean and beds comfortable
Comment from Hotel Management
8 Sep 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Leota,Thank you for taking the time to write a review of your stay at the RED ROOF INN HUNTINGTON. I am happy you were pleased with our clean rooms and comfortable beds. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 Aug 2024
It's easy & takes dogs.
Comment from Hotel Management
23 Aug 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Elizabeth, for taking the time to write a review of your stay at the Red Roof Inn Huntington. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware. Another thing we acknowledged was that you took liking to our hotel's pet acceptance. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 9 Aug 2024
Rented a room for my mother that was prepaid. She thought she had to checkout early when she had a few days left. The front desk checked her out saying they would refund the difference. I tried to get the room back but they said they couldn't Had to contact expedia regarding a refund and they denied the refund. Had to book a different room in another hotel.
Comment from Hotel Management
12 Aug 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Anita,Thank you for telling us about your recent visit at RED ROOF INN HUNTINGTON. It's truly regrettable to read that the refund issue you mentioned hindered your stay. Please be advised that your comments were shared with the Property management and Operation director in an effort to have your claims addressed. The feedback you provided was greatly appreciated as it will help us to improve our services and guest experience. Thank you for sharing your concerns and our team at Red Roof wishes you a good day.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Aug 2024
Comment from Hotel Management
3 Sep 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Catherine, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HUNTINGTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 3 Aug 2024
The room had a funny odor when first entering.
Comment from Hotel Management
6 Aug 2024 by Carla RediResponse Specialist, Hotel Management
Dear Melinda,Thank you for taking the time to tell us about your experience at the Red Roof Inn Huntington. We appreciate your 3/5 score following your stay. However, you mentioned that the room had a funny odor when first entering. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.In the future should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
