Ratings based on 989 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2025
by A verified traveler
Posted 26 Dec 2024
Ice machine broken and no coffee available in lobby
Comment from Hotel Management
15 Jan 2025 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Terrence,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Huntington. Please accept our apologies for the broken ice machine and fact there was no coffee available in the lobby. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Christopher,The staff at the Red Roof Inn Huntington and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
16 Dec 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Richard, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Huntington and I received your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello John,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Huntington and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 11 Nov 2024
Convenient and affordable.
Comment from Hotel Management
15 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF INN HUNTINGTON. Mc, I am thrilled to read you comments about our convenient and affordable hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Mc, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Nov 2024
Dooor kept getting stuck open and couldn't close ir lock properly. People banged on walls yelling and screaming.
Comment from Hotel Management
19 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Rebecca,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HUNTINGTON. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied due to the faulty door and the noise disturbances you mentioned. At Red Roof, safety and comfortability are some of our top priorities, so I am sorry to hear this was not the impression we left you with. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 2 Nov 2024
Was very nice
Comment from Hotel Management
16 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF INN HUNTINGTON. Sherry, I am happy to hear that our hotel was very nice. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Sherry, and can't wait to see you back at Red Roof soon, where we can continue to offer you a very nice stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Sanesha RediResponse Specialist , Hotel Management
Hello Alisha,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Huntington and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler from Lincoln
Posted 30 Oct 2024
Lady at front desk was nice, but room was noisy--loud noise from other units anytime water was flowing. Problems with heating as well. No breakfast. Definitely disappointing overall.
Comment from Hotel Management
14 Nov 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Martin,Thank you for telling us about your recent visit at RED ROOF INN HUNTINGTON. It's good to read that you found our front desk staff to be nice. However, you indicated that the noise disturbance and lack of breakfast hindered your stay. Please know that our team at Red Roof makes an effort to thoroughly clean and inspect all of our rooms, so the feedback provided is greatly appreciated, as it will help in the betterment of our hotel.Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.Sincerely,LintonRed Roof ManagementRediResponse Specialist
