Ratings based on 977 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Location is great, room is ok. Definitely not the cleanest hotel. Sink drain was gross, whole place smelled like moth balls. You can hear everything in the surrounding rooms. Not terrible, but also not exactly good.
by A verified traveler from Cincinnati
Posted 22 Sep 2024
Really enjoyed the hotel and restaurant. Special thanks to Dorothy and Nicole who work in the restaurant, they were excellent.
Comment from Hotel Management
23 Sep 2024 by General Manager, Hotel Management
We are incredibly grateful that you took the time out to leave us feedback from your stay. Our hotel values put customer satisfaction as top priority and we are committed to our guests. Its guests like you that make our job wonderful. We look forward to serving you again, safe travels!
by A verified traveler
Posted 17 Sep 2024
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Comment from Hotel Management
17 Sep 2024 by General Manager, Hotel Management
We are incredibly grateful that you took the time out to leave us feedback from your stay. Our hotel values put customer satisfaction as top priority and we are committed to our guests. Its guests like you that make our job wonderful. We look forward to serving you again, safe travels!
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
9 Sep 2024 by General Manager, Hotel Management
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. We hope you will be giving us another chance and return to our hotel in the future, safe travels!
by A verified traveler from Elkins
Posted 26 Aug 2024
Room was super clean, comfortable and quiet
Comment from Hotel Management
26 Aug 2024 by General Manager, Hotel Management
We are incredibly grateful that you took the time out to leave us feedback from your stay. Our hotel values put customer satisfaction as top priority and we are committed to our guests. Its guests like you that make our job wonderful. We look forward to serving you again, safe travels!
by A verified traveler
Posted 15 Aug 2024
View out back with garbage bins and graffiti not appealing. Staff was very nice and helpful.
Comment from Hotel Management
16 Aug 2024 by General Manager, Hotel Management
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! We look forward to welcoming you back in the future, safe travels!
by A verified traveler from Birmingham
Posted 11 Aug 2024
Comment from Hotel Management
12 Aug 2024 by General Manager, Hotel Management
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! We look forward to welcoming you back in the future, safe travels!
by A verified traveler
Posted 6 Aug 2024
Good location for me. Quiet in the room. I had a couple issues with the bathroom. The sink in my first room had the drain closed and I couldn't open it. The front desk moved me to another room. In that room the tub wouldn't drain! Maintenance came and fixed it. Not a big problem but weird that it happened twice. Housekeeping only came once to my room and I stayed three nights. I asked for something from housekeeping and was told there's no housekeeping staff after 3 pm. Again, not a big problem and I guess you have to staff properly for the number of guests you have, but it still seemed strange. On the plus side, the staff is extremely friendly, especially the servers in the breakfast room!
Comment from Hotel Management
6 Aug 2024 by General Manager, Hotel Management
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and also sorry that during your visit with us fell short of some expectations especially with the tub drains but we're glad you feel we're on the right track! We look forward to welcoming you back in the future, safe travels!
by A verified traveler
Posted 3 Aug 2024
Love the location, very close to campus. The only thing i dont like is parking. We had to pay 10 for valet and he parked my car in the handicap spot right next to front door. I could have done that! When we left. I just asked for the key and got the car myself.
Comment from Hotel Management
5 Aug 2024 by General Manager, Hotel Management
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! We look forward to welcoming you back in the future, safe travels!
by A verified traveler from Herndon
Posted 2 Aug 2024
Comment from Hotel Management
5 Aug 2024 by General Manager, Hotel Management
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! We look forward to welcoming you back in the future, safe travels!
