Ratings based on 989 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
by A verified traveler
Posted 3 Dec 2024
Everything was good, quiet , comfy.
Comment from Hotel Management
4 Dec 2024 by Hotel Management , Hotel Management
Dear Aida, Thank you for your feedback. We are glad to hear that you found the room quiet and comfortable during your stay. We always strive to provide a pleasant experience for our guests, and we genuinely appreciate you sharing your thoughts. If there is anything we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you again!Sincerely,Hotel Management
by A verified traveler from Orlando
Posted 29 Nov 2024
my kids walk out did not wanted to stay
Comment from Hotel Management
30 Nov 2024 by Hotel Management, Hotel Management
Dear Amit, Thank you for your review. We certainly apologize for the issues you encountered here. We have shared your feedback with our team and would welcome the opportunity to get further details so that we can improve for our future guests. Thank you for sharing these valuable comments with us; we look forward to hearing from you. Sincerely,Hotel Management
by A verified traveler
Posted 24 Nov 2024
Pretty quiet and the room was nice. Downside was we did not have a shower curtain when we got to our room. Seems like they only had one staff on sight doing most the work. They should really hire a second front desk receptionist for situations like this.
Comment from Hotel Management
25 Nov 2024 by Hotel Management , Hotel Management
Dear Cathy, Thank you for your feedback. We're pleased to hear you enjoyed the quiet and comfort of your room. We apologize for the missing shower curtain and understand your concerns about staffing. Your comments are valuable and will be shared with the team to improve our guest experience. We look forward to welcoming you again.Sincerely,Hotel Management
by A verified traveler
Posted 22 Oct 2024
We stayed there maybe ten years ago because our home was flooded and we needed to have renovations done and our homeowners ins put us there for like four to five weeks and it wasn’t bad plus we had pets so it was convenient but this time around we were shocked at how much it’s deteriorated! They haven’t done any kind of renovations at all the beds were horrible they dipped in and it stunk sooo bad the kitchen was bad the cabinets were terrible you could see the deterioration on the doors/cabinets, the shower had absolutely no water pressure and the shower curtains didn’t close because how they had the shower rod was all jimmied/jacked up! The reason I stayed there was because I traveled from out of town for my daughters bday party and because she has a dog and I figured they could visit or stay a night or two with me since pets are allowed, otherwise I would not have ever stayed there I would have rather stayed at hotel Huntington Beach! But whatever it served its purpose I suppose! Oh and all the savory people there were a plus! (NOT)!!!!
Comment from Hotel Management
22 Oct 2024 by Hotel Management, Hotel Management
Dear Vinca, Thank you for your feedback. We are sorry to know that your recent stay did not meet expectations, especially after your positive experience years ago. We apologize for the discomfort caused in the room. Rest assured, our team is handling these issues, as we never want to disappoint our guests anyway. We appreciate your patience as we work toward improvements. If your travels bring you back, we would love the chance to provide a better experience. Please reach out to us directly for a more comfortable stay. We wish your daughter a very happy belated birthday.Sincerely,Hotel Management
by A verified traveler
Posted 6 Oct 2024
by A verified traveler
Posted 5 Oct 2024
Great place to stay if you’re looking for something quick! Just needed to stay for 1 night but would definitely come back. Staff was friendly and rooms were really clean. Big parking lot and easy access. Good area and not too far of a drive from beaches and main areas. Good location for families with kids. Would recommend staying here to others !!
Comment from Hotel Management
6 Oct 2024 by Hotel Management, Hotel Management
Dear Ariana, We are delighted to know you appreciated our well-kept hotel. Our housekeeping team works diligently to ensure everything is spotless, and it means a lot to us that our valued guests recognize their hard work like you. Additionally, it is nice knowing you enjoyed our convenient location and found our parking and access easy to navigate. It’s great to know that our proximity to the beaches and main attractions made your stay even more enjoyable. We can not wait to provide you with another outstanding stay here at Extended Stay America.Sincerely,Hotel Management
by A verified traveler
Posted 30 Sep 2024
Got a suite with full kitchen. Not a single plate, cup, dish pan or piece of silver. I dont travel with all that and never have i rented a full kitchen with no eating/cooking items.
The price is outrageous for the property and without a car there is no place to eat or shop for miles.
You only get room service 1 per week, must exchange your towels at front desk, and bring your trash to a trash chute at the end of the hall.
The price is comparative to many other similar properties, so you are being way over charged for value received.
The "breakfast" is a cup of coffee, a mini-muffin or a power bar. To call it a "breakfast" is in my opinion a bait-switch.
Place caters to low income long term residences.
Comment from Hotel Management
2 Oct 2024 by Hotel Management, Hotel Management
Dear Patrick, Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet expectations, particularly regarding the kitchen amenities and other services. Our kitchenware is available upon request at the front desk, and we regret if this was not communicated clearly during your check-in. We are also sorry for any inconvenience caused by our weekly housekeeping schedule and breakfast offerings. Your comments will help us improve both the service and guest communication. We appreciate your insights and hope you will give us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 21 Sep 2024
General manager and staff are excellcent
Comment from Hotel Management
22 Sep 2024 by Hotel Management, Hotel Management
Dear Jacquelynne, Thank you for your kind words! We’re thrilled to hear that our general manager and staff provided you with excellent service during your stay. Our team works hard to ensure every guest feels valued and well cared for, and your feedback reinforces our commitment. We truly appreciate your support and hope to welcome you back to Extended Stay America soon for another outstanding experience.Sincerely,Hotel Management
by A verified traveler
Posted 18 Sep 2024
I like the rooms and the location of the hotel. The staff are always very helpful and friendly.
