Ratings based on 646 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
It was overall a comfortable stay, hotel was nice.
by A verified traveler
Posted 27 Dec 2024
by A verified traveler
Posted 26 Dec 2024
Great staff and a wonderful place to stay with your dog.
by A verified traveler
Posted 14 Dec 2024
by A verified traveler
Posted 2 Dec 2024
Everything was good no complaints
by A verified traveler
Posted 30 Nov 2024
To much train noise at night
by A verified traveler
Posted 25 Nov 2024
Clean.
by A verified traveler
Posted 17 Nov 2024
Great place!
by A verified traveler
Posted 17 Nov 2024
Easy to get to and very clean!
by A verified traveler
Posted 12 Nov 2024
The place itself was exceptional. The staff on the other hand was very rude. It was the night before my wedding and the manager threw us out because im homeless and needed a place for my kids (15,12,12,11) to stay for the night. I was in the room with them til 3am when they fell asleep and then i went out to the car which was right outside of their room. At 5:30 he tapped on the window and told us we needed to leave. Was a terrible start to a wedding day.
Comment from Hotel Management
13 Nov 2024 by Sherri Thomas, General Manger, Hotel Management
Jennifer, Thank you for sharing your feedback. We are pleased to hear that you enjoyed our facilities, though we are disappointed that your experience did not meet your expectations.During your stay, our night manager received multiple complaints from other guests about unattended children in the hallways into the early hours of the morning to which he addressed with you personally. Additionally, a few hours later we were made aware that people were sleeping in a vehicle in the parking lot, which is against our safety policies. When it was found to be you and your now husband, it was requested that everyone return to their room as the children cannot be left unattended.Despite our efforts to resolve the matter, the situation did not improve leading to a verbal altercation, which ultimately led to the decision that was made.We have a responsibility to ensure a comfortable and secure environment for all our guests, and maintaining those standards sometimes requires making difficult decisions.We are sorry that this had to happen on such an important day for your family and we do wish you the best.Regards,
