Ratings based on 265 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 22 Nov 2024
I made reservations with this property on Expedia, paid in full and was told that I would have a spicific room for my handicap! I called the Hotel directly spoke with the property management and was assured and comforted that I would have this room and it was blocked out for me! Arriving on the 11/12/24 at 3:00 pm I was told that that room was NOT available!! In making this reservation and checking availability in the Albuquerque area, rooms for 3 nights were not available or very slim!! The staff showed me another room, not the quaility of the Hilton Garden Inn or that did not suit my needs which was Unacceptable!!
I was very frustrated and unhappy with the situation!! My Wife and I were setting at the reservation desk with, "No Room At The Inn"!!! I did every thing necessary to secure my reservation. This was NO FALT on our part!! Finding another room at this hour was at best the better part of the evening. This whole exercise ruined the start of our trip!!!! I look forward to your responce!!!!!!!!!!!!!!!!!!
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 4 Nov 2024
Outside of the limited parking, the location was terrific and the staff and hotel itself exceeded or met my expectations
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 30 Oct 2024
The front desk has way too much attitude. I held three rooms on my credit card for our group, but had not pre-paid the rooms. When we checked in, the front desk insisted that we had pre-paid rooms and would not check their records. Needless to say, someone figured out that the rooms were not pre-paid and, instead of charging each room to the card held for incidentals, all the room charges ended up on my card. My friends will pay me back, but I don't appreciate carrying an extra $1900 of charges on my card.
by A verified traveler
Posted 18 Oct 2024
Great place close to everything. Easy parking
by A verified traveler
Posted 14 Oct 2024
by A verified traveler
Posted 14 Oct 2024
Area was a little sketchy
by A verified traveler
Posted 12 Oct 2024
