Ratings based on 59 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Rochester Hills
Posted 13 Apr 2023
We loved this property. It was so serene. The wellness center was perfect for the end of our European holiday. Would highly recommend. The only recommendation (albeit very minor) I would have for the hotel is to offer some meal options that are a little more healthy/simple. But other than that, we absolutely loved our stay.
by A verified traveler
A Great Stay with an Amazing view
Posted 3 May 2022 on HotelsThe view from the room was breathtaking and the complimentary treat was a welcomes surprise. Additionally, the town of Appenzell nearby is beautiful and welcoming. The only minor issue with our stay was that the coffee machine near the reception area was out service. Wish there was at least a hot kettle to make tea as the room does not include one. Lastly, use of wellness area was an additional fee, and based on the description alone, we did not think the cost was worth it. Maybe on a future trip we would revisit this. Overall, the Hotel is a wonderful option for those wishing to view the top of Säntis or explore the Appenzell area.
by A verified traveler
Hotel.com fails rate protection; ruins family trip
Posted 16 Jan 2022 on HotelsBooked hotel in June 2021 only for hotel to not honor their published rate. I thought i was protected by Hotel.com guaranteed pricing policy but Agent Ben only gave non-viable options for other properties. Not even in close proximity to original destination. Also lied about guaranteed rate policy/protection. And saying the company is no longer a partnered hotel because they ended their contract. Hotel is very much still available. In the end, definitely ruined a great family experience and no remedy or consideration for their failures.
Comment from Hotel Management
29 Jan 2022 by Guest Relation - Säntis, Hotel Management
Dear Sean
Thank you very your review.
Unfortunately, due to some inexplicable reason, you were able to book a room online for New Year's Eve for two nights at CHF 1.00 each.
This is an obvious mistake. Unfortunately, we have not received any feedback after sending you several messages via the booking provider's chat function. We also tried to solve the problem to ucontact via the booking platform "Hotel.com", we still contacted them in June when you did the reservation. But unfortunately also unsuccessfully. They are not allowed to give us your personal contact details. We apologize for the inconvenience, we understand your disappointment. We would be happy to discuss the incident with you personally and ask you to call us back on +41 71 365 65 65 , Ms Bösch is expecting your call.
We wish you all the best and send you our best regards.
The management
by A verified traveler
Posted 20 Dec 2021 on Hotels
by A verified traveler from Baden
Posted 9 Sep 2020 on Ebookers
Wir hatten einen super Aufenthalt. Das Essen war sehr köstlich, der Spa Bereich sehr erholsam und der Ausblick aus dem Zimmer auf den Säntis war wunderschön:) Wir kommen gerne wieder!
by A verified traveler
Posted 8 Oct 2019 on Hotels
by A verified traveler
Posted 24 Sep 2019
by A verified traveler
Recommended
Posted 22 Aug 2019 on HotelsIt was a beautiful area and the rooms were very nice and clean.
by A verified traveler from Kuwait
Posted 16 Aug 2019
Das Hotel at Säntis is nothing like a 3* hotel. I would give it 4 1/2* for sure. From check in to check out the staff looks sfter you, is super friendly and help ful. The rooms are comfortable and well equipped. View of the mountain is stunning. The restaurant serves a very good breakfast buffet as well as dinner. Quality of the food is very high using a lot of regionally sourced products, inclusing cheese from the cheese fsctory across the street.
We especially liked the short-holiday package that included half-board, a lunch pakket and a cable car ride up the Säntis mountain and the opportunity to have breakfast at the mountain top without any surcharge.
In the dorect vicinity of the hotel there are a number of beautiful hiking tracks for various skill and stamina levels.
We are already planning to come back.
by A verified traveler
Posted 18 Jul 2019 on Ebookers
