Ratings based on 977 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
30 Nov 2024 by w, Hotel Management
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is dedicated to ensuring a safe and pleasant environment for all guests. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.
by A verified traveler from SAN RAFAEL ESCAZU
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by w, Hotel Management
thankyou for staying with us, we will look forward for your future stay :)
by A verified traveler
Posted 26 Nov 2024
Room was dirty and there wasn’t anyone to help in the front ever.
Comment from Hotel Management
27 Nov 2024 by w, Hotel Management
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is dedicated to ensuring a safe and pleasant environment for all guests. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 18 Nov 2024
I think they need to better educate their workers on how to take obviously a hotel deposit and put it in pending on my credit card rather than charge my card and I have to wait for days to get my $100 in return had they have done it correctly I'd have got it back immediately they would have released the hold on it and so now tonight will be the second night I've had to sleep in my car because I needed to have my deposit back in order to book another room
Comment from Hotel Management
18 Nov 2024 by w, Hotel Management
once you checkedout ,we released the deposit same time, it depends upon your bank how long it's going to take to reflect back the money in your account and We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is dedicated to ensuring a safe and pleasant environment for all guests. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 17 Nov 2024
I can’t recommend this property. Room very dirty and run down. Zero towels in room and when we asked for some the front desk person looked confused and said he didn’t have towels.my partner pressed him on it and almost asked to take towels form an unoccupied one but luckily two towels were produced (for four people). The shower was dirty and I was afraid to touch anything in the room. Weird smell throughout the place and in the room. Did not feel safe here with my children.
Comment from Hotel Management
18 Nov 2024 by w, Hotel Management
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is dedicated to ensuring a safe and pleasant environment for all guests. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 16 Nov 2024
Good value and convenient location to stay for a night before flying away IAH.
Comment from Hotel Management
18 Nov 2024 by w, Hotel Management
thankyou for staying with us, we will look forward for your future stay :)
by A verified traveler
Posted 11 Nov 2024
Really helpful and patient staff. Location is in walking distance to a few shops to buy food. Also great to have free pick up and drop off at the airport and free breakfast. Highly recommend if you’re on a layover due to location and amenities.
Comment from Hotel Management
11 Nov 2024 by w, Hotel Management
thankyou for staying with us, we will look forward for your future stay :)
by A verified traveler
Posted 10 Nov 2024
Took a minute for the air but other that everything was good
Comment from Hotel Management
11 Nov 2024 by Manager, Hotel Management
thankyou for staying with us, we will look forward for your future stay :)
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by w, Hotel Management
thankyou for staying with us, we will look forward for your future stay :)
by A verified traveler
Posted 1 Nov 2024
Nice property. The lady at the feont desk was very pleasant
Comment from Hotel Management
2 Nov 2024 by w, Hotel Management
thankyou for staying with us, we will look forward for your future stay :)
