Ratings based on 83 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Sep 2024
It was such a great stay with the Ladies over at the Embassy, the Owner/Management I believe was super nice and staff were impeccable 👌
.
Rooms Clean i would highly recommend.
Food and drinks excellent.
We made it after check-in just a phone call and we were able to be into our room . Thank you for such great accommodation.
Comment from Hotel Management
17 Sep 2024 by SC, Hotel Management
Thank you so much for your kind comments. We are thrilled you enjoyed your stay with us and hope to be able to welcome you back. Best wishes
by A verified traveler
Posted 29 Aug 2024
Is what it is perfect for working away not somewere you’d take your wife for a weekend away! I’d go back with work
Comment from Hotel Management
29 Aug 2024 by SC, Hotel Management
Thank you for your feedback. I am inclined to agree with you that due to our location being in the hub of an industrial area, a romantic weekend would not be had :) but as you say, our pricing and area suits many a workforce and we hope that you enjoyed your stay. We wish to see you again soon. Best wishes.
by A verified traveler
Serious Security Issues
Posted 13 Aug 2024 on HotelsI think you have a very serious security issue! Various men trying to follow you through the securing claiming the codes did not work whenever we were entering. The toilets are shared gender but have no lock on the cubicles. I had to wait outside the toilet area when my daughter wanted the toilet. This poses a serious risk. I would expect to be reimbursed but most importantly address these issues before something happens
Comment from Hotel Management
13 Aug 2024 by SC , Hotel Management
Dear guest After looking further into your review we would very much like to discuss this with you directly. All self check in codes are independent to each room and after reviewing the access records, we had no breaches shown. You claim that men followed you, so we would be eager to review our cctv if you can provide us with a time? We would then be able to establish which guests were in the communal corridors at the same time as you. The room rate booked by yourself was for a shared bathroom room. We have private bathroom choices should you wish to choose that allocation and rate. Each cubicle is also independent so there is no need for a ‘gender’ that you would expect in a public house or restaurant. We would have been more than happy to discuss your concerns should you have reached out to us or called at reception when checking out. Kind regards.
by A verified traveler
Cheap and not cheerful
Posted 3 Aug 2024 on HotelsShared bathroom was horrid - the electric shower was either freezing cold or burning hot - nothing in between. On the second night the light didn't work either. This was really the basics to expect to have been provided even for the low price paid.
Overall - very run down place.
Comment from Hotel Management
29 Aug 2024 by SC, Hotel Management
Dear GuestWe are sorry that you was disappointed with your stay.If you experience any problems whilst in house, we are always on hand to help with any issues if we are made aware of them at the time.Kind regards
by A verified traveler
Posted 28 Jul 2024
Very nice room.Safe parking. Convenient location. Friendly Helpful staff.
Comment from Hotel Management
29 Aug 2024 by SC, Hotel Management
Dear GuestThank you for your stay. We hope that you will consider a stay with us again in the future.Kind regards
by A verified traveler
Posted 2 Jun 2024 on Hotels
Comment from Hotel Management
29 Aug 2024 by SC, Hotel Management
Dear GuestThank you for your stay. We hope to see you again in the future.Kind regards
by A verified traveler
Clean and warm
Posted 1 Mar 2024 on HotelsStayed for one evening as a last minute booking (19.30).
The room was as clean and warm as the welcome I received.
I would happily stay here again- thank you
by A verified traveler
one of the worst
Posted 21 Feb 2024 on Hotelsbad bags
Comment from Hotel Management
21 Feb 2024 by SC, Hotel Management
Dear guestWe would very much like to hear more regarding your stay with us and to find out why you felt it terrible? The review has been posted 12 weeks after your stay so it is important for us to learn from this. We also upgraded your room to a large twin room as opposed to the single you booked. If this was not to your liking, again please give us more information. I would appreciate if you can email me directly to discuss this further. Best wishes.
by A verified traveler
served purpose
Posted 14 Feb 2024 on HotelsThe hotel served its purpose was just a place to sleep for a night. you don’t see the owner had to ring them to get a code to get into the building and the rooms. only after i booked i was informed the restaurant and bar was shut on a monday tuesday so we had to go out to eat. the parking was just the area where they keep the bins, could fit 2 cars max and only small cars (luckily mine is) as you have to drive through a small gate to get there. the walk to the room felt like miles and had a strong smell of pee everywhere. the room was ok. carpet had a lot of stains and weird smell in the small bathroom. on a lighter note the bed was clean and comfy , tea and coffee provided in the room and the lady on the phone was very nice and helpful.
Comment from Hotel Management
14 Feb 2024 by SC, Hotel Management
Dear guestThank you for your feedback. We are pleased you enjoyed your stay with us. Our bar area is open on a Monday, Tuesday and Thursday serving evening meals and drinks for our guests. There must have been a misunderstanding as you arrived whilst I was at our suppliers but was on hand from early afternoon to serve and attend to your needs. We hope that you would consider a stay with us again in the future. Kindest regards.
by A verified traveler
Posted 17 Dec 2023
Comment from Hotel Management
7 Feb 2024 by SC, Hotel Management
Dear GuestMany thanks for your valued feedback. We hope that you will consider a stay with us again soon.Best wishes
