Ratings based on 33 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jul 2024
No proper bar in this hotel but the room is spacious and nice
by A verified traveler
Posted 27 Aug 2023 on Hotels
by A verified traveler
Posted 20 Mar 2023 on Hotels
by A verified traveler
Check-in delay 1 hour, bad attitude/service
Posted 1 May 2021 on HotelsBooked room for my parents and they were very disappointed with the whole experience.
The check-in was delayed for more than 1 hour because the "room is not ready". This is simply unacceptable as they should have arranged alternatives to accommodate.
The front desk was not helpful, did not offer any update of when the room would be ready while my parents were waiting. When the room was finally ready after more than an hour of waiting, my parents arrived the room and found it was not even clean enough.
Overall, the service was very bad, front desk was impatient and inattentive, and unapologetic about the mistake they made.
We will never come back nor recommend anyone to stay here.
by A verified traveler
Posted 1 Jan 2020 on Hotels
Great design and brand new condition
Comment from Hotel Management
5 Jan 2020 by Doris Dai, Hotel Management
Dear Friend! Thank you for your good comments and recognition! Pullman Huizhou Kaisa is very glad to know that you had a good experience in our hotel ,our guest room is located from 47-60 floor and with gorgeous view. we are looking forward to welcoming you next time
by A verified traveler
Posted 27 Dec 2019
We checked in late at night and got free upgrade to Executive floor, room really spacious
Comment from Hotel Management
27 Dec 2019 by Doris Dai, Hotel Management
Dear Friend! Thank you for your good comments and recognition! Pullman Huizhou Kaisa is very glad to know that you had a good experience in our hotel ,we welcome you choose our hotel next time , let us make you a wow next time, we are looking forward to seeing you in a future time, thank you!
by A verified traveler
Posted 2 Oct 2019
The reception staffers are all receptive to requests made by guests, especially the front desk manager Seven, who would waste a lot of time for us to lead us to the Chinese restaurant.
Comment from Hotel Management
25 Nov 2019 by Doris Dai , Hotel Management
Dear Friend! Thank you for your good comments and recognition! Pullman Huizhou Kaisa is very glad to know that you had a good experience in our hotel ,we welcome you choose our hotel next time , let us make you a wow next time, we are looking forward to seeing you in a future time, thank you!
by A verified traveler
Posted 24 Oct 2024
員工好有善，有禮。
by A verified traveler
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Posted 29 Jul 2024 on Hotels環境非常好,旁邊就是商場,員工親切有禮,非常推薦家庭遊
by A verified traveler
Posted 21 Jul 2024 on Hotels
Thanks for arranging a nice birthday cake for me!
