Ratings based on 155 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Oct 2021 on Hotels
by A verified traveler
Posted 6 Jan 2020 on Hotels
Decent enough hotel. Check in experience was not good - they couldn’t locate my paid booking through this website. Condition is fine though certain corners of the room show wear and tear.
Comment from Hotel Management
7 Jan 2020 by Yeehui Choon, Hotel Management
Dear guest, thank you for choosing the Kempinski Hotel Huizhou and the use of their valuable time to share your valuable comments. Please believes that we will continue to improve in the next work, think at every guest in the hotel provide Kempinski heritage of European luxury service. We sincerely look forward to having the opportunity to get you and your family to stay again, the hotel will be best for you to stay comfortable. -General Manager: Yeehui Choon
by A verified traveler
Posted 20 Dec 2019 on Hotels
Comment from Hotel Management
24 Dec 2019 by Yeehui Choon, Hotel Management
Dear guest, thank you for choosing the Kempinski Hotel Huizhou and the use of their valuable time to share your valuable comments. Please believes that we will continue to improve in the next work, think at every guest in the hotel provide Kempinski heritage of European luxury service. We sincerely look forward to having the opportunity to get you and your family to stay again, the hotel will be best for you to stay comfortable. -General Manager: Yeehui Choon
by A verified traveler
Posted 13 Nov 2019
Comment from Hotel Management
21 Nov 2019 by Yeehui Choon, Hotel Management
Dear guest, thank you for choosing the Kempinski Hotel Huizhou and the use of their valuable time to share your valuable comments. Please believes that we will continue to improve in the next work, think at every guest in the hotel provide Kempinski heritage of European luxury service. We sincerely look forward to having the opportunity to get you and your family to stay again, the hotel will be best for you to stay comfortable. -General Manager: Yeehui Choon
by A verified traveler
Posted 26 Oct 2019 on Hotels
Concierge staffs are helpful, booking a taxi for us.
Comment from Hotel Management
30 Oct 2019 by Yeehui Choon, Hotel Management
Dear guest, thank you for choosing the Kempinski Hotel Huizhou and the use of their valuable time to share your valuable comments. Please believes that we will continue to improve in the next work, think at every guest in the hotel provide Kempinski heritage of European luxury service. We sincerely look forward to having the opportunity to get you and your family to stay again, the hotel will be best for you to stay comfortable. -General Manager: Yeehui Choon
by A verified traveler
Business trip
Posted 18 Oct 2019 on HotelsFabulous breakfast. Will be great if can improve staff's knowledge for coffee options available for breakfast
Comment from Hotel Management
20 Oct 2019 by Yeehui Choon, Hotel Management
Dear guest, thank you for choosing the Kempinski Hotel Huizhou and the use of their valuable time to share your valuable comments. Please believes that we will continue to improve in the next work, think at every guest in the hotel provide Kempinski heritage of European luxury service. We sincerely look forward to having the opportunity to get you and your family to stay again, the hotel will be best for you to stay comfortable. -General Manager: Yeehui Choon
by A verified traveler from California
Posted 15 Aug 2019
Super friendly and helpful staff .... If you approached a staff member who couldn’t speak English they would find a staff member that did. Excellent buffet breakfast with almost every imaginable breakfast option. Comfortable beds, shower like a tropical downpour.
On the downside: this building was built about 20 years ago, I guess, and some areas are showing a little wear and tear. But this didn’t detract from our overall experience.
Comment from Hotel Management
18 Aug 2019 by Yeehui Choon, Hotel Management
Dear guest, thank you for choosing the Kempinski Hotel Huizhou and the use of their valuable time to share your valuable comments. Please believes that we will continue to improve in the next work, think at every guest in the hotel provide Kempinski heritage of European luxury service. We sincerely look forward to having the opportunity to get you and your family to stay again, the hotel will be best for you to stay comfortable. -General Manager: Yeehui Choon
by A verified traveler
Posted 1 Jun 2019 on Hotels
Comment from Hotel Management
8 Jun 2019 by Wing Pong, Hotel Management
Dear guest, thank you for choosing the Kempinski Hotel Huizhou and the use of their valuable time to share your valuable comments. We have received your advice about our service, and have shared to our team, please believe that we will continue to improve in the next work, think at every guest in the hotel provide Kempinski heritage of European luxury service. We sincerely look forward to having the opportunity to get you and your family to stay again, the hotel will be best for you to stay comfortable. -Public Relationship Manager: Wing Pong -General Manager: Yeehui Choon
by A verified traveler
Posted 5 May 2019
Nice location. A few minute ride from airport shuttle bus. Behind the hotel there is a huge shopping mall. Room is clean and facilities is generally quite new.
Comment from Hotel Management
6 May 2019 by Sean Zheng, Hotel Management
Dear guest, thank you for choosing the Kempinski Hotel Huizhou and the use of their valuable time to share your valuable comments. Please believe that we will continue to improve in the next work, think at every guest in the hotel provide Kempinski heritage of European luxury service. We sincerely look forward to having the opportunity to get you and your family to stay again, the hotel will be best for you to stay comfortable.
-Public Relationship Manager: Sean Zheng
-General Manager: Yeehui Choon
by A verified traveler
Posted 14 Jan 2019
Comment from Hotel Management
15 Jan 2019 by Sean Zheng, Hotel Management
Dear guest, thank you for choosing the Kempinski Hotel Huizhou and the use of their valuable time to share your valuable comments. Please believe that we will continue to improve in the next work, think at every guest in the hotel provide Kempinski heritage of European luxury service. We sincerely look forward to having the opportunity to get you and your family to stay again, the hotel will be best for you to stay comfortable.
-Public Relationship Manager:Sean Zheng
-General Manager:Yeehui Choon
