Ratings based on 142 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Aug 2024
The hotel has an incredible view of the East River from the French windows opposite the lobby, and the West Lake in Huizhou in the distance. The guest room is spacious and bright, the washroom is dry and wet separation, the bedding is clean and comfortable. The check-in and room service staff at the front desk are very enthusiastic, have a great attitude and are very efficient. I like it.
Comment from Hotel Management
19 Aug 2024 by Renaissance Hotel, Hotel Management
Dear Guest, thank you so much to share your feedback with us! We are truly glad and happy to know that you have had a great experience with us. We look forward to welcoming you again to the Renaissance Huizhou Hotel in the near future when you plan your next trip!
by A verified traveler
Posted 26 Dec 2023
Great view of the river from the room and hotel lobby.
Comment from Hotel Management
12 Jan 2024 by Renaissance Huizhou Hotel, Hotel Management
Dear Guest, thank you very much for choosing your stay with us. We look forward to welcoming you back to the Renaissance Huizhou hotel in the near future.
by A verified traveler
Nice hotel but lacking
Posted 21 Oct 2023 on HotelsNice hotel overall, but lacking. Main western restaurant only open for dinner on weekends.
Furniture that contains the bathroom sink has paint falling off. See photo.
Bed was comfortable & room clean. Very good breakfast buffet.
Comment from Hotel Management
24 Oct 2023 by Renaissance HZ, Hotel Management
Dear Guest, Thank you very much for your comments, and we apologize for the unpleasant experience you have experienced during your stay in our hotel. Your comments are very important to us for better improvement, please don’t lose the faith on us, and we do look forward to providing you with a better quality and service.
by A verified traveler
Posted 22 May 2023
Nice people, very clean hotel and safe.
Comment from Hotel Management
2 Jun 2023 by Renaissance HZ, Hotel Management
Thank you for sharing your valuable feedback with us. We really appreciate your compliment and will share it with our ambassadors at the hotel.
by A verified traveler
Excellent Staff
Posted 2 Feb 2020 on HotelsGreat location with beautiful view of the river and the lakes. Even better, receptionists in the front desk were very friendly and helpful. In particular, my wife mistakenly left a bag containing a new brand-name handbag and boxes of American ginsengs on a desk near the front desk in the lobby after check-in. We realized this the next morning and asked the front desk. We were so grateful that they found our gifts and kept them behind the front desk until we came as there was no contact info in the gift bag. Thank you so much!!!
Comment from Hotel Management
17 Feb 2020 by Renaissance Huizhou Hotel, Hotel Management
Dear Guest, thank you so much for sharing your feedbacks on your stay with us! We truly glad and happy to know that you have had a great stay experience with us. We look forward to welcoming you again to the Renaissance Huizhou Hotel in the near future when you plan your next trip!
by A verified traveler
Posted 31 Dec 2019
Totally mess, body soap left on the bath room glass, badly smell in room
Comment from Hotel Management
31 Dec 2019 by Renaissance Huizhou Hotel, Hotel Management
Dear Guest, thank you for taking the time to write your review and choosing to staying at Renaissance Huizhou hotel. We sincerely apologize for the unpleasant experience you had during your room time. We will improve our sanitation of room. Your feedback is very important to us so that we are aware of areas for improvement. Please be assured that we will take measures to improve our services. We look forward to welcoming you back again in the very near future.
by A verified traveler
Posted 12 Oct 2019 on Hotels
Comment from Hotel Management
16 Oct 2019 by Renaissance Huizhou Hotel, Hotel Management
Dear Guest, thank you so much for sharing your feedbacks on your stay with us! We truly glad and happy to know that you have had a great stay experience with us. We look forward to welcoming you again to the Renaissance Huizhou Hotel in the near future when you plan your next trip!
by A verified traveler
To improve on front desk check-in area
Posted 6 Aug 2019 on HotelsTo improve on front desk check-in area
Comment from Hotel Management
6 Aug 2019 by Renaissance Huizhou Hotel, Hotel Management
Dear Guest, thank you for taking the time to write your review and choosing to staying at Renaissance Huizhou hotel. We sincerely apologize for the unpleasant experience you had during the stay in hotel. Your comments are very important to us for better improvement, please don’t lose the faith on us, and we do looking forward to providing you with a better quality and service.
by A verified traveler
Not totally satisfied
Posted 18 Mar 2019 on HotelsWe ask for a teapot to brew our tea and was told that there will be a charge of 50CNY for this
Comment from Hotel Management
22 Mar 2019 by Renaissance Huizhou Hotel, Hotel Management
Dear Guest, Thank you very much for your comments, and we apologies for the unpleasant experience you have experienced during the stay in our hotel. Your comments are very important to us for better improvement, please don’t lose the faith on us, and we do looking forward to providing you with a better quality and service.
by A verified traveler
Posted 5 Jan 2019
The environment is very good facing the river and the West Lake. The room is spacious. Just a bit more than HK 700 or US100 is very reasonable and competitive. I will come back again and recommend the hotel to my friends.
Comment from Hotel Management
10 Jan 2019 by Tiffany, Hotel Management
Thank you so much for sharing your feedbacks on your stay with us! We truly glad and happy to know that you have had a great stay experience with us which ranked amongst your best! We look forward to welcoming you again to the Renaissance Huizhou Hotel in the near future when you plan your next trip!
