Ratings based on 107 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024 on Hotels
by A verified traveler
Posted 29 Jan 2024 on Hotels
by A verified traveler
Posted 17 Apr 2022
Very clean and nice place. Everything is very close from the hotel
by A verified traveler
Posted 7 Sep 2019
Comfortable and clean. Facilities are ok. The food quality in Chinese and Japanese restaurants are good. However the overall services particularly front desk, guest service and the restaurants are far below standard of what a 5 star hotel should provide. The staff is not well-trained and some of them are even rude and careless. I stay a week in this hotel and was very disappointed.
Comment from Hotel Management
11 Sep 2019 by Marcom, Hotel Management
Dear Guest,Warmest greetings from Crowneplaza Huizhou . I hope this message finds you well.We are always seeking feedback from our guests to understand of what they value during their stays and what can be improved to make their stay experience more memorable. However, with regards to the guests service , I am sorry to learn that you were disturbed by the staff service.I have spoken to front desk, guest service and the restaurants to ensure this will not happen again. We hope to have the pleasure of welcoming you back to Crowneplaza Huizhou in the future where we are sure you will have a comfortable stay. Thank you!
by A verified traveler
Posted 1 Sep 2019
Comment from Hotel Management
6 Sep 2019 by Rrowne Plaza Huizhou, Hotel Management
Dear Guest,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us,We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
by A verified traveler
Posted 18 Aug 2019
The managment was not very accommodating. I had an issue with my reservation and ask that the manager call me. I left 4 voice mails and no return call.
Comment from Hotel Management
21 Aug 2019 by 惠州皇冠假日酒店, Hotel Management
Dear guest，Thank you for taking the time to share your feedback regarding to your recent stay with us at Crowne Plaza Huizhou. We apologize for your unhappy experience caused by the poor communication between the guest and our staff. We will continue to improve the training of our stuff for better service.We are looking forward to seeing you again to witness our improvement.Thank you!
by A verified traveler
Posted 19 Dec 2018
nice building and room. but many employees cannot speak english
by A verified traveler
Posted 6 Nov 2018 on Hotels
Comfort bed
by A verified traveler
Wonderful experience!
Posted 10 Aug 2018 on HotelsWhat a beautiful hotel! Everything about the hotel was wonderful. The dining room in the lobby was nicely decorated and the meals were excellent. I ate in the Japanese restaurant one night and what a wonderful experience that was. The hotel staff was very professional and courteous. I enjoyed my stay at Crowne Plaza Huizhou very much.
by A verified traveler
Posted 15 Jun 2018 on Hotels
Overall excellent hotel fo business purposes
