Ratings based on 189 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jul 2024
Fantastic, especially the pool and spa
Comment from Hotel Management
30 Jul 2024 by Grandes Rousses Hotel & Spa, Hotel Management
Dear GuestThank you for your comments following your stay at the Grandes Rousses Hotel & Spa. We are delighted to hear that you particularly enjoyed our pool and spa. We are delighted to receive your compliments. We look forward to welcoming you back. Yours sincerely Céline CayotHotel Manager
by A verified traveler
Great value
Posted 26 Jul 2024 on HotelsPleasant stay, I wouldn’t say the hotel is a ‘5 Star’ but it is nice enough and the staff are very friendly. Hôtel a little dated in parts but excellent value for money.
Comment from Hotel Management
14 Aug 2024 by Céline Cayot Hotel Manager, Hotel Management
Dear SirThank you for your comments following your stay at the Grandes Rousses Hotel & Spa.We are delighted to receive your compliments and comments. We'll be sure to share your comments with our entire team.Your satisfaction is the greatest reward for our staff, who work day after day to provide you with impeccable service.We look forward to welcoming you again. Please accept, dear Sir, our warmest regards.Céline CayotHotel Manager
by A verified traveler
Exceptional hotel
Posted 13 Jul 2024 on HotelsExcellent hotel. Staff couldn't do any more. Would 100% stay again and wished we were staying for more than one night.
Only slight criticism was that we couldn't get the air con working, but otherwise an exceptional stay.
Comment from Hotel Management
14 Aug 2024 by Céline Cayot Hotel Manager, Hotel Management
Dear MadamThank you for your comments following your stay at the Grandes Rousses Hotel & Spa.We are delighted to receive your compliments and comments. We'll be sure to share your comments with our entire team.Your satisfaction is the greatest reward for our staff, who work day after day to provide you with impeccable service.Please note that we do not have air conditioning for environmental reasons. We look forward to welcoming you again. Please accept, dear Madam, our warmest regards.Céline CayotHotel Manager
by A verified traveler
Posted 3 Jul 2024
Comment from Hotel Management
14 Aug 2024 by Céline Cayot Hotel Manager, Hotel Management
Dear Customer,Thank you for your feedback following your stay with us.We would have liked to have more information to help us understand your score and improve on the areas that did not meet your expectations. Please accept, dear Customer, our warmest regards.Céline CayotHotel Manager
by A verified traveler
Posted 5 Jun 2024
Very helpful and friendly staff.
Comment from Hotel Management
13 Jun 2024 by Mehdi Rezki General Manager, Hotel Management
Dear GuestThank you for your comments following your stay at Grandes Rousses Hotel & Spa.We are delighted to receive your compliments and comments. We'll be sure to share your comments with our entire team.We look forward to welcoming you again. Please accept, dear Guest, our warmest regards.Mehdi RezkiGeneral Manager
by A verified traveler
Posted 18 May 2024 on Hotels
by A verified traveler
Good mountain retreat
Posted 12 May 2024 on HotelsNice Alpine hotel. Comfortable rooms . Excellent service at the reception. The staff at the reception go the length to help u out to ur every need. Although There is one particular male staff member who needs to get his act straight. He is in the restaurant. I dont want to mention what ihave been through, but i have to say, he is a black mark on the entire hotel. I preferred not to dine in hotel the second day only because of the experience i have faced. The food was good. Its the whole experienc and service i have been through is still shocking for this 5 star hotel. He certainly doesnt deserve to work here and certainly the customer doesnt need to be put through such racist experience after paying 5 star price at a 5 star hotel. Other than this unfortunate staff member at the restaurant, everything else was good. The spa was very relaxed and the staff was very polite and helpful there.
by A verified traveler
Posted 12 Apr 2024
It’s just 6m from the lift that is absolutely key! 💪👏
by A verified traveler
Posted 25 Feb 2024
Below average
by A verified traveler
Posted 3 Dec 2023
Great hotel - lovely stay - unbelievable staff - only two small gripes, no power plugs by the beds which I hate but I appreciate this is very personal also you have to climb into your bath to push the plug down in the bath because of the solid shower screen (unless I was being stupid this seemed liked very poor design)
