Ratings based on 263 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jan 2025
Hotel was overall very nice, buffet breakfast choice was great and staff were good too. Only negative I experienced was how thin the walls are between rooms ~ I could hear the neighbours talking clearly. ( in bathroom particularly) Wasn't a big deal as was out most of the time but not what you expect from such a hotel. I would recommend staying here.
Comment from Hotel Management
8 Jan 2025 by Front Desk Team, Hotel Management
Dear Roderick,Thank you for sharing your feedback! We’re glad to hear that you enjoyed our buffet breakfast and that you found our staff to be helpful. We truly appreciate your recommendation. We also understand your concern regarding the sound between rooms and apologize for any inconvenience it may have caused. We take all guest feedback seriously and will look into ways to improve the soundproofing for a more comfortable stay. We hope to welcome you back in the future!
by A verified traveler
Posted 3 Jan 2025
Beautiful property outstanding hotel staff, location, near all the museums, outstanding restaurants, boutiques and antique stores. We highly recommend it!
Comment from Hotel Management
3 Jan 2025 by Nerea Vicente, Hotel Management
Dear Mayra, Thank you very much for such a positive review of your stay. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Madrid. I am also delighted to read you found our team to be warm and welcoming as well always willing to help and listen to guests.Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Madrid very soon.Kind regards, Front Desk Team
by A verified traveler
Posted 31 Dec 2024
Close to everything. Great staff and very helpful at the front desk.
Comment from Hotel Management
31 Dec 2024 by Nerea Vicente, Hotel Management
Dear Keith, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.I am also delighted to read you found our team to be warm and welcoming as well always willing to help and listen to guests.We hope to welcome you back to our hotel in the near future for yet another great stay.Kind regards,
by A verified traveler
Posted 17 Nov 2024
Best service I have had ever!
Comment from Hotel Management
18 Nov 2024 by The front desk team, Hotel Management
Dear Julia, Thank you so much for your kind feedback! We’re thrilled to hear that you enjoyed your stay with us. It would be a pleasure to welcome you back during your next visit.We look forward to seeing you again soon!Kind Regards , The front desk team.
by A verified traveler
Posted 31 Oct 2024
Beautiful city
Comment from Hotel Management
1 Nov 2024 by The DoubleTree By Hilton Madrid-Prado Team, Hotel Management
Dear Greg,Thank you very much for your review.We are glad to know you liked our city and hope we can see you back soon!Best regards,
by A verified traveler
Posted 27 Oct 2024
Excellent
Comment from Hotel Management
28 Oct 2024 by Front Desk Team, Hotel Management
Dear Abel, Thank you very much for your review!We are glad to see you find our facilities and services excellent. We hope we can see yo back soon.Best regards,
by A verified traveler
Best in town
Posted 21 Oct 2024 on HotelsThe location is amazing, almost in center and 7 mins walking to sol, very clean and nice and I like it overall
Comment from Hotel Management
22 Oct 2024 by The DoubleTree By Hilton Madrid-Prado Team, Hotel Management
Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.I am also happy to read you found our hotel to be at a convenient location during your visit to Madrid. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.We hope to welcome you back to our hotel in the near future for yet another great stay.
by A verified traveler
Posted 22 Sep 2024
More like a boutique hotel unlike other Doubletree's I have been to.
Comment from Hotel Management
23 Sep 2024 by The front desk team., Hotel Management
Dear Raymond, Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to DoubleTree by Hilton Madrid-Prado soon.Kind Regards,The front desk team.
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
3 Sep 2024 by DoubleTree by Hilton Madrid-Prado Team , Hotel Management
Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.We hope to welcome you back to our hotel in the near future for yet another great stay.
by A verified traveler
Posted 28 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Front Desk Team , Hotel Management
Dear Edgar,Thank you very much for your score.It was a pleasure to have you in our Hotel and we hope we can see you back in your next journey to Madrid.Best regards,
