Ratings based on 815 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
.
by A verified traveler
Posted 8 Aug 2024 on Hotels
Room was comfortable, great service, perfect location … staff was extremely helpful with all our requests and needs. Very pleasant stay!
by A verified traveler
Posted 11 Jul 2024 on Hotels
by A verified traveler
Posted 3 Jul 2024 on Wotif
Serene Palace in the ancient Nguyen kingdom of Hue is, indeed, a charming little palace of serenity. Offering convenience, personalised care and a safe, quiet 'home away from home', this little gem of a hotel is staffed by a hand-picked team of gracious, genuine people. The management team, lead by the beautiful Amy, exude professionalism and decency. Located in a quiet, quirky little lane just behind the business of Hue's night life, Serene Palace is walking distance to shops, restaurants and the jewel in Hue's crown - the ancient citadel. If you need support, advice or basic information regarding Hue's highlights and how to get around (e.g. visiting the 3 famous royal tombs), the management team will gladly help you out. The highly affordable rooms are quiet, very comfortable and clean. I enjoyed the jet spa bath :) Breakfast is nutritious, hygienic and fresh. Serene Palace offered me the very best in Vietnamese graciousness and hospitality. My only regret is that I did not stay longer at Serene Palace in Hue ... 3 nights was insufficient to fully enjoy all that Hue has to offer. Thankyou to Amy and all of the Serene Palace team. Kind regards, Ann Yates, Australia
by A verified traveler
Loved this hotel. Loved the city of Hue
Posted 26 Jun 2024 on HotelsFantastic service. Great breakfast. Just wish they provided a water source to refill reusable water bottles instead of having to purchase/use one-time-use bottles.
by A verified traveler
5 stars!!!
Posted 18 Jun 2024 on HotelsThis hotel exceeded expectations in every way. The one change I would suggest is providing a large water jug for travelers to refill water bottles vs having to use one use plastic bottles. They were super helpful with booking a tour excursion to Hoi An. They helped with bags, the food was great, and we highly recommend this hotel!
by A verified traveler
Posted 25 May 2023
Gdhsh
by A verified traveler
Posted 2 Jan 2023 on Orbitz
Excellent stay.
Super friendly staff, particularly the affable gentleman in his 30s who worked nights.
Prime area of the city.
Would stay again in a heartbeat.
Recommended without hesitation.
The transport they booked for us was cheaper than Grab and our driver had a fancy car and spoke English well.
by A verified traveler
Posted 19 Sep 2022
Clean, bright, well air conditioned rooms in a very accessible part of the city.
by A verified traveler
Posted 13 Jul 2022
I love the staff working there as they are very helpful and had great customer service.
I don’t like room and the bed linen….they are not as cleaned. I saw stains and hair on my bed sheet. In addition, the water drain was plugged up and I see that they probably have plumbing drainage issues that they need to figure out to resolve it.
