Ratings based on 135 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jul 2024
It was beautiful and peaceful. The staff was friendly and very helpful.
by A verified traveler from Toronto
Posted 1 May 2024
The hotel is a beautiful property, but it starts showing the time passing by. Hopefully, the administration can keep it modern, updated and functional for many years to come. The room was big, and the bed was very comfortable and clean.
The surrounding area is just marvellous! The mountains, vegetation and towns are breathtaking. I want to come back!
by A verified traveler
Posted 24 Apr 2024
Internet is not good, due to long distance from Internet Infrastructure. Recommends Sallite Internet for better service to online remote work guests.
by A verified traveler
Posted 5 Dec 2023 on Hotels
by A verified traveler
Posted 2 Nov 2021 on Orbitz
by A verified traveler
Posted 18 Dec 2018
Beautiful location, surrounded by beautiful paisaje.
Comment from Hotel Management
30 Dec 2018 by Gerencia , Hotel Management
Estimado
En Hotel Misión Los Cocuyos es muy importante cada uno de los comentarios, día a día nos esforzamos por cada detalle, reciba un cordial saludo esperamos su pronta visita.
Alejandro Guillaumin
Gerente General
Recommended
for Everyoneby A verified traveler
Fabulous hotel on a beautiful property
Posted 19 Mar 2018
Pros: Room clean and comfortable, beautiful property, breakfast and dinner fine.
Unfortunately we arrived at dark and left at 8:00 the next morning. VERY nice hotel.
Comment from Hotel Management
20 Mar 2018 by Marcela Cruz- Reservation Manager, Hotel Management
Good morning,
We appreciate your comments. We´re waiting your early visit and we hope to make your stay a memorable moment.
Best regards.
by A verified traveler from Seatte
Nice staff but dirty and noisy hotel
Posted 5 Feb 2018 on Orbitz
Pros: Staff, breakfast, gardens
Cons: The hotel needs to be upgraded and the cleanliness issues addressed properly. Not sure what they can do to control the noise level given the location.
Location: The main problem is that there is little to no alternative to a place to stay - this is pretty much it in Huatusco...
Here are the positives: very nice, accommodating staff, good breakfast, nicely kept grounds.
Here are the negatives: hotel is right off the freeway so the rooms (not the cabins) are VERY noisy, particularly with big trucks carrying coffee and sugar cane all night long. Also, the hotel has conventions and holidays and they rent the space for celebrations which add to the already noisy rooms.
Bathroom was VERY dirty, shower curtains unwashed, mold in the tub, old, ragged towels, unworkable bathroom handles.
There is no coffee maker in the room and had to pay extra to get one, no iron, bad internet connection.
Note: I sent a prior review to Orbitz and was surprised that the staff received it almost immediately!!. The administrator offered another room - an upgrade which we turned down as we had one night left and did not want to have to move (the cabin was far). Still, it was a nice gesture and they tried to do the right thing.
Comment from Hotel Management
20 Mar 2018 by Marcela Cruz- Reservation Manager, Hotel Management
Thanks Maria for your comments.
We´re working hard to improve every day. We´re doing remodeling and we hope to have your visit very soon.
Best regards.
Recommended
for Everyoneby A verified traveler from Washington DC
Business ttip to Huatusco
Posted 2 Dec 2015Staff very friendly and caring, excelent service at the restaurant. Everything very clean, quite and a beautiful park surrounding the building.
by A verified traveler
Posted 20 Oct 2024
Le falta mantenimiento a las Habitaciones ( espejo roto, luces fundidas los apagadores-enchufes muy anticuados
