Ratings based on 123 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Apr 2024
Nice river view.
Comment from Hotel Management
2 Apr 2024 by Nancy, Hotel Management
Dear guest, thank you for your valuable feedback on staying at the hotel. We are delighted to hear your evaluation of us, and I believe this feedback will also bring great encouragement to our employees. At Pullman, providing a warm and comfortable living environment for every guest, creating a pleasant and comfortable stay experience, and providing high-quality service to bring guests home is the purpose that every Pullman remembers and strives to practice. Thank you again for sharing your experience with us. We look forward to your visit again and sincerely wish you good health and a happy life!
by A verified traveler
Posted 16 Jan 2023 on Hotels
Comment from Hotel Management
18 Jan 2023 by 市场传讯部, Hotel Management
尊敬的宾客您好：感谢您选择入住昱城皇冠假日酒店，并在百忙之中与我们分享您的入住感受。每个城市总会有让人惦念的理由，每个季节都有我们难舍的景色，每个酒店都有他们甜美而有温馨的回忆，希望这里会是您回忆里最温馨最独特的那个 、期待您的再次光临，祝生活愉快！
by A verified traveler
Posted 8 Dec 2019
Really enjoyed my stay at Crowne Plaza Huangshan. The staffs were super helpful.
Comment from Hotel Management
10 Dec 2019 by Kris Wu, Hotel Management
Dear Guest ,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our staff service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
Marcom department
by A verified traveler
Posted 12 Nov 2019
by A verified traveler
Posted 11 Nov 2019
The service at the hotel is good. When we arrived there was a cute little stuffed monkey and a small jar of tea with a hand written welcome note waiting for us in our room. The breakfast is good with many choices.
Comment from Hotel Management
12 Nov 2019 by Kris Wu, Hotel Management
Dear Guest,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service and breakfast made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
Marcom Department
by A verified traveler
Great Hotel
Posted 30 Oct 2019 on HotelsReally impressed with the room and the hotels amenities. Staff was super helpful arranging transportation for me.
Comment from Hotel Management
12 Nov 2019 by Kris Wu, Hotel Management
Dear Guest ,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our amenities and service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
Marcom Department
by A verified traveler
The best international brand hotel in Huangshan
Posted 17 Sep 2019 on HotelsThis is probably the best international standard hotel in Huangshan city! However, only a few staffs speak good English like Wil so it's kind of a struggle to communicate with other staffs even though they tried very hard to be helpful. Thanks to Wil, we got our train ticket booked and travel to mount Huangshan arranged! The hotel is very big and elegant. Room was nice and clean with nice view of the river. The seafood pizza we tried was good. However, the so called "mandarin fish" that I ordered at the Chinese restaurant was terrible. It smelled like rotten fish! Anyhow, this is probably the closest to international standard hotel as it gets. The hotel is about 5 min taxi ride to Tuxi Ancient street!
Comment from Hotel Management
26 Sep 2019 by Kris Wu, Hotel Management
Dear Nhan,
Thank you for choosing Crowne Plaza Huangshan Yucheng and taking time to share your stay experience. It's great to see your love of hotel rooms and seafood pizza. At the same time, it is also a pity to see that some of the staff's English communication skills are not satisfactory to you. The hotel has reported the problems you mentioned to the management and will train the staff in English to continuously improve the service level. About the “smelly mandarin fish”, it is a unique huizhou local dish. This dish has a unique method of preparation. It smells smelly and tastes delicious. The meat is tender, mellow and smooth.Many people are not used to this taste,the next time you stay in the hotel, you can ask the service staff to recommend dishes to you.
Welcome to stay at Crowne Plaza Huangshan Yucheng again!
Marcom Manager
by A verified traveler from hong kong
Family stay
Posted 11 Jul 2019 on HotelsHotel is nice next to s river. Room is spacious and bed is hugh. The only disappointment is the bath room not clean.
Comment from Hotel Management
16 Jul 2019 by Kris Wu, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Huangshan Yucheng. It is a pleasure to see that you are satisfied with your room and bed. The hotel is located on the bank of the xin 'an river with beautiful scenery.At the same time，we are regretfully about bathroom has failed to meet your expectations. Please accept our sincerest apologies.We will feedback this opinion to relevant departments and leadership for improvement
We look forward to hearing from you and to welcoming you back to Crowne Plaza Huangshan Yucheng in the near future. Thank you!
Sincerely,
Marcom Manager
by A verified traveler from Sydney
Posted 25 Apr 2019 on Wotif
What I like:
- big swimming pool
- great gym facilities
- nice lobby
Check in staff originally placed in a smoking room, asked for an unreasonable big deposit (4000 yuan). After then we were allocated into a non-smoking room with better views.
Room cleaning was excellent
Comment from Hotel Management
26 Apr 2019 by Kris Wu, Hotel Management
Dear Guest ,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our gym facilities,swimming pool and lobby made your stay experience more memorable. For what happened when you mentioned the check-in, we feel very sorry, and will follow up to resolve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
Marcom Manager
by A verified traveler
Almost but not quite there. Smokey rooms.
Posted 16 Apr 2019 on HotelsFront desk staff at check-in require more training. They were slow and quite inflexible. I booked 3 nights stay over 2 bookings but they insisted that I can only add the extra night to my door card on the day I am supposed to check-in under the second booking rather than just taking as one continuous stay. Many other hotels internationally had been able to aggregate all bookings as 1 booking so I don't have to go back and add more nights to the room key.
More importantly, I had to switch several rooms because even though I was given a room on a non-smoking floor with all non-smoking rooms, the hotel supplied ash trays in these rooms and previous guests had smoked in them. Some rooms smelled of heavy cigarette smoke. After 4 room changes within the non-smoking floor did they find me a room that didn't smell of cigarette smoke. Unfortunately, that room had 2 single beds and not the King bed which I had booked. I settled for the single bed rather than chance a king bed in a smokey room.
Front desk was quite useless until a young Lady Manager stepped in. She was superb in helping me sort out the rooms and was apologetic.
The concierge Kelvin was more than helpful. He was extremely knowledgeable about the areas to travel to and helped arranged local travel.
So it was not all bad. However, I am not sure I will return to stay at this hotel again because I want to avoid getting non-smoking rooms that smelled of cigarette smoke.
