Ratings based on 959 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
Staff in various areas are either ill trained or unprofessional. For example, no staff assistance with luggage and reinstatement from front desk staff to assist in transportation or distance inquiries. Furthermore, housekeeper for example, asked me to pretend that I requested and that she actually did tidy room when all that I asked was for more bottles of water.
Comment from Hotel Management
11 Nov 2024 by Renaissance Yu Garden, Hotel Management
Your feedback is greatly appreciated and we are deeply regretful for not being able to fully meet your expectations. We have strengthened the training of all service teams to ensure the satisfaction of every guest. We cordially invite you to visit again to experience our improvements and look forward to your next stay for a better experience.
by A verified traveler
Posted 8 Nov 2024
Good
by A verified traveler
Posted 26 Oct 2024
by A verified traveler
Posted 21 Oct 2024
Conveniently located across the road from the train station exit (without being an overly crowded station), walking distance to food options, great five star service (collecting our numerous TaoBao parcels), cleaning daily. Room was spacious for three, though the third bed was a trundle bed.
Only issue was handshower looked a bit dubious and could do with a refresh.
Comment from Hotel Management
22 Oct 2024 by Renaissance Shanghai Yu Garden Hotel, Hotel Management
Thank you for your wonderful review, we are deeply honored to read your positive comments about our hotel location, service, cleanliness and accommodation space. We are very happy that these aspects can meet your needs and make your stay experience a complete one. We attach great importance to your feedback, especially to the issue of hand sprinklers. We understand that its possible inconvenience has caused you slight trouble. Allow us to assure you that quality and safety are our top priority. If there are any questions or areas that need further improvement, we will immediately check and rectify them to ensure that all facilities can provide the best experience for guests. We are continuously upgrading and maintaining our infrastructure, including embarking on replacement of equipment that may cause you concern. What we hope to provide is a service that exceeds expectations and brings you the comfort and convenience of a five-star hotel level. In response to your feedback on the room's capacity, we confirm that the room design is as expected and that the situation has been clearly stated in the service guidelines. We have noted that a third rollaway bed is available to provide ample space for your group of three. In case of any inconvenience, please feel free to contact the front desk. We provide 24-hour customer service to ensure your stay is worry-free. We look forward to the opportunity to serve you again. When you visit again, I hope the above improvements have made you feel satisfied and reassured. I would like to express my heartfelt thanks to you and welcome you to visit again.
by A verified traveler
Posted 18 Oct 2024
Very close and accesible to Yu garden and train station!
Comment from Hotel Management
22 Oct 2024 by RENAISSANCE SHANGHAI YU GARDEN HOTEL, Hotel Management
Thank you so much for your wonderful review! We are glad that you gave us a high review of our location. Our location really provides great convenience for your trip. The prosperity of Yuyuan Garden and the convenience of the railway station are the unique advantages of our hotel. You can easily explore the wonderful city, and at the same time, the round trip is convenient and worry-free. In the future, we will continue to work hard to improve our services, so that you can feel the warmth and comfort of home every moment. Looking forward to serving you again and making your every stop an unforgettable journey.
by A verified traveler
Posted 13 Oct 2024
Great hotel in great accessible location close to the bund and you garden
Comment from Hotel Management
29 Oct 2024 by Renaissance Shanghai Yu Garden Hotel, Hotel Management
Thank you for your comments and we are unremitting pursuit for your satisfaction. We will continue to make efforts to ensure the quality of our service and look forward to welcoming you back! Wish you have nice day!
by A verified traveler
Posted 10 Oct 2024
by A verified traveler
Posted 1 Oct 2024
Wifi was horrible. The rooftop was closed majority of the time. Staff were helpful. Breakfast isn’t nice
Comment from Hotel Management
8 Oct 2024 by Renaissance Yu Garden, Hotel Management
Dear guest, Thank you so much for taking the time to share the experience, while also we regret for the dissatisfaction encountered during your stay. Immediate corrective measures have been initiated to adjust and optimize the wifi and breakfast. We are committed to enhance the quality of service , endeavoring to convert every patronage into a delightful and memorable one.
by A verified traveler from Fremont
Posted 28 Sep 2024
Very good hotel in Shanghai, close Yu Garden, and the shopping mall with lots of dinner options. The hotel is high class and good service!
Comment from Hotel Management
29 Oct 2024 by Renaissance Shanghai Yu Garden Hotel, Hotel Management
Thank you for your comments and we are unremitting pursuit for your satisfaction. We will continue to make efforts to ensure the quality of our service and look forward to welcoming you back! Wish you have nice day!
by A verified traveler
Posted 26 Sep 2024
