Ratings based on 907 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
10 Aug 2024 by JANE, Hotel Management
感謝您的入住及回饋，您的鼓勵及意見是我們成長的動力，希望花蓮之旅讓您有美好的回憶，更希望很快有機會再為您服務，感謝您。
by A verified traveler
Posted 28 Mar 2024
Efficient staff and unrivalled cleanliness.
Located within easy walking distance from the train and bus station, I guess the Resort was built circa 1986 the original carpets, furniture and fixtures all remain today and are diligently cleaned by dedicated staff.
It is a shame however, that much like Taiwan, nothing at the Resort has been updated since it was first built. The furniture is very worn and tarnished, the carpets worn and discoloured and the blinds/curtains in desperate need of replacement. With no screens on the windows, we woke at night covered in insect bites.
The train from Taipei arrives at Hualien at 12:45 EVERYDAY, however guests are not permitted to check in before 15:00 despite rooms being ready. There is no indication of why Classic City is a “resort”, it has no pool, laundry, tennis court etc.
Comment from Hotel Management
29 Mar 2024 by JANE, Hotel Management
Thanks for staying with us. Unfortunately, we regret your dissatisfaction with our facilities.We will continue to keep our services and facilities under review and seek improvements.Thank you.
by A verified traveler
Posted 7 Mar 2024
Nice large room, modern furnishings, very quiet, short walk to train and bus station
Comment from Hotel Management
11 Mar 2024 by JANE, Hotel Management
Thanks for staying with us. We appreciate your feedback!It has been our pleasure to serve you, thank you.Wishing you all the best.
by A verified traveler from Fremont
Posted 3 Mar 2024
Breakfasts were simple but first rate
Comment from Hotel Management
4 Mar 2024 by JANE, Hotel Management
Thanks for staying with us. We appreciate your feedback!It has been our pleasure to serve you, I hope your the trip brought you back so many happy memories. Thank you.Wishing you all the best.
by A verified traveler
Posted 4 Jan 2024
The room was clean and the bed was surprisingly big (very comfortable!). There were also a lot of food options for breakfast.
Comment from Hotel Management
18 Feb 2024 by JANE, Hotel Management
Thanks for staying with us. We appreciate your feedback!It has been our pleasure to serve you, thank you.Wishing you all the best.
by A verified traveler
Posted 31 Dec 2023
Comment from Hotel Management
1 Jan 2024 by JANE, Hotel Management
感謝您的入住及回饋，您的鼓勵及意見是我們成長的動力，希望花蓮之旅讓您有美好的回憶，更希望很快有機會再為您服務，感謝您。
by A verified traveler
Bad way to stay in Hualien
Posted 22 Dec 2023 on HotelsThe rooms were moudly and the toilet had a urine stench. We had to purchase own anti germ spray to clean up the toilet.
My family felt itchy after sleeping one night and we forfeited 2 night stay after enduring for a night.
The location of the hotel is unsavoury as there are several KTV nightclubs around the area which isnt suitable for family.
I have been a loyal hotel.com gold member for over 4 years and this has been a terrible experience for my family.
Comment from Hotel Management
24 Dec 2023 by JANE, Hotel Management
Thanks for staying with us. Unfortunately, we regret your dissatisfaction with our facilities.We will continue to keep our services and facilities under review and seek improvements.Thank you.
by A verified traveler
Posted 19 Dec 2023 on Hotels
good experience, clean and modern hotel
Comment from Hotel Management
20 Dec 2023 by JANE, Hotel Management
Thanks for staying with us. We appreciate your feedback!It has been our pleasure to serve you.Wishing you all the best, thank you.
by A verified traveler
Posted 7 Nov 2023
nice property, just a bit old, smell some what mildrewly, great breakast, overall worth the money
Comment from Hotel Management
7 Nov 2023 by JANE, Hotel Management
Thanks for staying with us. We appreciate your feedback!Wishing you all the best.
by A verified traveler
Posted 30 Oct 2023
There are limited facilities at the hotel. The room is not very clean. Both my husband and I got bitten by some bugs in bed. I also saw a bug coming out of the sofa.
The food offering and taste is not very good at breakfast.
Comment from Hotel Management
30 Oct 2023 by JANE, Hotel Management
Thanks for staying with us. We appreciate your feedback!Our hotel have be disinfected regularly, thank you for bringing this matter to our attention, we will should be checked. We will make better for western options at breakfast. I am very sorry for the inconvenience. Thank you vrey much.
