Ratings based on 34 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Sep 2024
One of the great hotel in Bangkok
Great staff members specially all the thanks to Nuchy & Aommie for taking good care of us and providing the best service
Comment from Hotel Management
1 Sep 2024 by Ploy, Hotel Management
Dear Jabir,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at our hotel in Bangkok and that our team, especially Nuchy and Aommie, made such a positive impression with their exceptional service. Your kind words truly mean a lot to us, and we're grateful for the opportunity to have taken care of you during your visit. We look forward to welcoming you back soon.Stay Savvy,Sasiwimon Yindeeamornchai (Ms.)Front Office Manager
by A verified traveler
Posted 12 Jul 2024
Comment from Hotel Management
2 Aug 2024 by Ploy, Hotel Management
Dear Andre,Thank you so much for your fantastic 5/5 rating! We’re thrilled to hear that everything during your stay was perfect and that we met your expectations. Your satisfaction means a great deal to us, and we’re delighted to know that you had a wonderful experience. If there’s anything specific that made your stay exceptional or if you have any suggestions for us, please feel free to share. We look forward to welcoming you back in the future.Stay Savvy,Sasiwimon Yindeeamornchai (Ms.)Front Office Manager
by A verified traveler
Posted 23 Jun 2024 on Hotels
Comment from Hotel Management
27 Jun 2024 by Sasiwimon, Hotel Management
Dear Aaron,Thank you for sharing your feedback with us. We appreciate your insights regarding the room, breakfast, and staff.Your comments help us to continually improve our services. Please rest assured that we will review your feedback carefully to enhance the guest experience.We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.Stay Savvy,Sasiwimon Yindeeamornchai (Ms.)Front Office Manager
by A verified traveler
Posted 11 May 2024 on Orbitz
I would not come stay here again
Comment from Hotel Management
12 May 2024 by Ploy, Hotel Management
Dear Mr. Paul,We do sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we would like to learn more about your concerns to improve our services. Please feel free to reach out to our team directly so we can address any issues you encountered during your stay. We strive to ensure all our guests have a comfortable and enjoyable experience, and we apologize if we did not meet your expectations on this occasion.Stay Savvy,Sasiwimon Yindeeamornchai (Ploy)Front Office Manager
by A verified traveler
Posted 7 Mar 2024 on Hotels
Comment from Hotel Management
13 Mar 2024 by Supattra C., Hotel Management
Dear Kim,Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon.Stay Savvy,
by A verified traveler
Posted 9 Dec 2023
Booked a room in this hotel for two weeks and at the first few hours is not a 4 star hotel.
Good things about the hotel: the room and bed was clean and staff were friendly.
Awful things: the re was an orange mold all over the bathroom. Been asked to be clean and they just wipe the mold with tissue! Been asked to shorten my stay and have an early check out but they refused to accepted! For my personal health and safety was out of choice to go to the 7leven and buy cleaning stuff and wash the bathroom to at least not getting sick during my stay!!!! The buffet was so small. The gym had a serious air conditioning issue and was a terrible smell inside. Hotel had an app that was promoting in the TVs home page. Installed the app, booked two massages and went to service desk to confirm. Also, booked two tours with the same App. At the day was expecting massage been told there is not such a massage service available and nor tour and need to go find myself outside of the hotel!! Don’t even install the App there is no service behind. In summary bed was clean and nothing more to mentioned. If you are looking for a motel and don’t care about the mold and bad smells consider Maitria.
Comment from Hotel Management
14 Dec 2023 by Tanasak, Hotel Management
Dear SamanColiaie, Thank you very much and appreciate to sharing your feedback about your experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times and we welcome suggestions such as yours as they indicate the areas by checking the room and the gym but found all good.Regarding of your early check out, as you booked the room with a special promotions rates so this room rates are non-refundable and we are sorry if this is make you disappointed.We will continue in our improvement efforts to provide excellent service and products to our guests and I look forward to welcoming you again to Maitria Hotel Rama 9 - A Chatrium Collection. In the meantime, if there is anything further I can assist you with, please do not hesitate in contacting me.
by A verified traveler
Posted 23 Oct 2023 on Hotels
Bathrooms smelled like sewage, mosquitoes in the restaurant, and smart tv was not compatible with Apple devices
Comment from Hotel Management
23 Nov 2023 by Tanasak, Hotel Management
Dear Jarrett,Thank you very much for your review and we 've noted your review and we will look into it.Best regards,
by A verified traveler
Posted 6 Oct 2023 on Hotels
Comment from Hotel Management
23 Nov 2023 by Tanasak, Hotel Management
Dear Reynier,Thank you very much for your great feedback and we look forward to welcome you back again.Best regards,
by A verified traveler
Posted 7 Sep 2023
This was a nice enough hotel. The staff was great and very friendly. The location was not convenient at all. Taxis barely came down the road and the main road was hard to get a taxi due to no where to turn off and pick up passengers. The distance to my desired destination was close, but there was no sidewalk to make it walkable. There were no restaurants or food carts anywhere in sight.
Comment from Hotel Management
13 Sep 2023 by John, Hotel Management
Dear Crystal,Thank you very much for your feedback and we look forward to welcome you back again.Best regards,
by A verified traveler
Posted 30 Jun 2023
Comment from Hotel Management
2 Jul 2023 by Annie , Hotel Management
Hi Michael,Thanks so much for your 5 stars rating!Stay Savvy,
