Ratings based on 71 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Jan 2020 on Hotels
good & comfort
Comment from Hotel Management
7 Feb 2020 by ., Hotel Management
Dear guest, It is so wonderful to receive your great feedback and we are so pleased that you enjoyed the wonderful restaurants and hotel facilities. We hope to have the opportunity to welcome yo back on your next visit to Sunac Mauvehill Hotel Guangzhou!
by A verified traveler
Rooms are new, hotel service a disaster
Posted 31 Dec 2019 on HotelsCheck in experience was horrendous, had to wait for over 30mins just to check in. Rooms are new and generally clean and comfortable. Breakfast was like a refugee camp.
1. Staff unable to provide a table despite tables outdoors available but not set.
2. Food items refilled inconsistently, no hot water station.
3. Needed to get my own cutlery from the drawers.
Comment from Hotel Management
15 Jan 2020 by 广州融创堇山酒店, Hotel Management
Dear Guest,
First of all thank you for taking the time to write your review and share your feelings about your stay at Mauve Hill Guangzhou. Your comments and suggestions about the breakfast and check in experience we will delivery to the management team and will definitely help us to deliver and improve our service. Mauve Hill Guangzhou is looking forward to welcome you once again.
by A verified traveler
Posted 28 Dec 2019
Comment from Hotel Management
4 Jan 2020 by 广州融创堇山酒店, Hotel Management
尊敬的宾客，感谢阁下的满分点评，您的支持与鼓励，是我们前进的最大动力。广州融创堇山酒店以不断的为客人营造温馨舒适的居住环境而努力，以最高的性价比满足不同宾客的要求。诚挚期待您的再次光临！
by A verified traveler
Posted 13 Dec 2019 on Hotels
Pretty legit...not too far from the indoor ski facility..
Comment from Hotel Management
19 Dec 2019 by 广州融创堇山酒店, Hotel Management
Thank you for choosing to stay with us at the Mauve Hill Guangzhou. We are happy to receive your comments and thank you for the positive remarks. We will share your comments with our team, and strive to continue improving our service and facilities. Thank you again, and look forward to welcoming you back again soon.
by A verified traveler
Posted 2 Dec 2019 on Travelocity
The property location is ok. Thou very few staff knows how to speak english. Overall, i will still go back to the place.
Comment from Hotel Management
11 Dec 2019 by chloe, Hotel Management
尊敬的宾客：您好！感谢您的点评哦！每个城市总会有让人惦念的理由，每个季节都有我们难舍的景色，每个酒店都有他们甜美而有温馨的回忆，希望广州融创堇山酒店会是您回忆里最温馨最独特的那个 ！
by A verified traveler
Posted 2 Dec 2019
整體也滿意，房間整潔，露台寛闊， 床褥也很舒服，不會太soft. 但淋浴間之水浸入廁格內，有待維修。
Comment from Hotel Management
11 Dec 2019 by chloe, Hotel Management
尊敬的宾客您好，感谢您的入住及给我们提供为您服务的机会。您的点评里有支持有建议是我们非常难得的宝贵财富，我们也将继续努力不断完善各项服务，希望能在广州融创堇山酒店与您再相逢。祝您心情愉快，阖家幸福！
by A verified traveler from Singapore
Posted 13 Nov 2019
Room is spacious and clean. Location is very convenient.
Setvice is excellent too. Special mention to 2 staffs, James Chen and Lion Li. They are very helpful throughout the trip.
Comment from Hotel Management
14 Nov 2019 by 广州融创堇山酒店, Hotel Management
Thank you for choosing to stay with us at the Mauve Hill Guangzhou. We are happy to receive your comments and thank you for the positive remarks. We will share your comments with our team, and strive to continue improving our service and facilities. Thank you again, and look forward to welcoming you back again soon.
by A verified traveler
Great hotel to accompany Sunac Snow Park
Posted 20 Oct 2019 on HotelsNew hotel , great lobby, great food
Service is also great including proactive help by front desk team including James .. etc
Comment from Hotel Management
31 Oct 2019 by 广州融创堇山酒店, Hotel Management
Dear guest, thanks for chosing to stay in Mauve Hill Guangzhou and taking time to share you experience with us. It's our pleasure to know that you were satisfy with this staying and thank you for your positive feedback. Hope to seeing you back soon.
by A verified traveler
Comfortable stay
Posted 30 Sep 2019 on HotelsRooms were spacious and clean. Staff were friendly, polite and accommodating.
Comment from Hotel Management
10 Oct 2019 by zoeli, Hotel Management
Dear guest, thank you for staying at Mauve Hill Guangzhou in your recent trip and taking time to share your feedback with us. Thank you again and look forward to welcoming you back again soon.
by A verified traveler
Posted 27 Sep 2019
The hotel was great. However the location on the map is very misleading. I booked this hotel thinking it is in downtown Guangzhou since that is what it says on google map, however it is 40 mins away. There is nothing around the area
Comment from Hotel Management
12 Oct 2019 by zoeli, Hotel Management
Dear guest, thank you for staying at Mauve Hill Guangzhou in your recent trip and taking time to share your feedback with us. we are sorry the unsatisfied experience you have in our hotel, we will share your comments with our team and strive to continue improving our service and facilities. Thank you again and look forward to welcoming you back again soon.
