Ratings based on 960 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Clean but very remote and the staff barely speaks English. You need google translate to talk with the concierge.
Comment from Hotel Management
31 Oct 2024 by Lakeshore Hotel, Hotel Management
Thank you for choosing our hotel, and for taking the time to write a review! Thanks for your visit! Hope to have you back soon!
by A verified traveler from Renton
Posted 19 Oct 2024
The pool area
Comment from Hotel Management
19 Oct 2024 by Lakeshore Hotel, Hotel Management
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Thank you again for liking us. Don't hesitate to call us if you have decided another visit here!Sincerely,Lakeshore Hotel
by A verified traveler
Posted 7 Oct 2024
A great hotel with spacious swimming pool/spa areas and playground for kids.
It's a nice hotel for recreation making people relax.
Comment from Hotel Management
8 Oct 2024 by Lakeshore Hotel, Hotel Management
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Thank you again for liking us. Don't hesitate to call us if you have decided another visit here!Sincerely,Lakeshore Hotel
by A verified traveler
Posted 9 Jul 2024
Lovely retreat away from busy cities. Love the huge indoor kids playground which kept the little ones entertained for hours each day. The buffet breakfast is awesome with lots of local delights.
Comment from Hotel Management
17 Jul 2024 by Lakeshore Hotel, Hotel Management
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Thank you again for liking us. Don't hesitate to call us if you have decided another visit here!Sincerely,Lakeshore Hotel
by A verified traveler
Posted 19 Jun 2024
Towels are old
Comment from Hotel Management
19 Jun 2024 by Lakeshore Hotel, Hotel Management
親愛的貴賓 您好，感謝您的肯定，讓我們得到滿滿的支持與鼓勵，期待您下次再來新竹找我們玩哦 !
by A verified traveler
Posted 15 Jun 2024
Comment from Hotel Management
5 Jul 2024 by Lakeshore Hotel, Hotel Management
親愛的貴賓 您好，感謝您對我們的支持! 不論何種季節，煙波飯店新竹湖濱館都是您與家人最適合度假放鬆的最好選擇 ! 期待您的再次到來哦 !
by A verified traveler
Posted 26 May 2024 on Hotels
Overall is okay
Comment from Hotel Management
27 May 2024 by Lakeshore Hotel, Hotel Management
親愛的貴賓 您好，感謝您的回饋，我們會繼續努力提昇團隊服務，也希望能為每一位到訪的旅客都會留下美好回憶。期待您再次來新竹湖濱館哦！
by A verified traveler
Posted 17 May 2024 on Orbitz
This is a pleasant place in a suburban area of Hsinchu, Taiwan. I like the surroundings. The lake and the trails are wonderful.
Comment from Hotel Management
17 May 2024 by Lakeshore Hotel, Hotel Management
We are so glad to hear that you had a memorable stay with us and thank you for praising our service. It is your kind words that encourage our team to work even harder to offer the best service we can. Thanks for your visit! Hope to have you back soon!Sincerely,Lakeshore Hotel
by A verified traveler
Posted 13 Apr 2024 on Hotels
Comment from Hotel Management
13 Apr 2024 by Lakeshore Hotel, Hotel Management
親愛的貴賓 您好，感謝您的支持及好評，我們會繼續努力提昇團隊服務，也希望能為每一位到訪的旅客都會留下美好回憶。期待您再次來新竹湖濱館哦！
by A verified traveler
Family friendly fun
Posted 20 Mar 2024 on HotelsAmazing place to take the family especially with little kids
Comment from Hotel Management
21 Mar 2024 by Lakeshore Hotel, Hotel Management
親愛的貴賓 您好，感謝您入住煙波飯店新竹湖濱館並給予我們鼓勵及肯定，您的回饋是我們持續努力的動力，期待您的再次蒞臨，讓我們有榮幸能再次為您服務。
