Ratings based on 10 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
5.0 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
by A verified traveler from skillman
Posted 20 Sep 2024
spectacular
by A verified traveler
Posted 2 Sep 2024
Our stay was so wonderful, we booked an extra night! The property and rooms are absolutely beautiful, and the food is delicious. The baths are wonderful and overlook the surrounding mountains and river. But the best part of our stay was the kind and helpful staff. We got a hole in a tire on our way there, and the front desk immediately called for their maintenance person to help us out.
by A verified traveler
Posted 12 Aug 2024
The property is located in a beautiful location. The geothermal pool was fantastic and the hiking trails offered spectacular views of the surrounding mountains and glaciers. The hotel itself is also beautiful. The rooms are nicely appointed and have a warm, yet modern feel.
However, the service was not quite what I hoped it would be. The staff seemed overwhelmed with guest requests at times. I think this is likely due to being slightly understaffed and management not clearly defining the roles of various staff members. For example, it was never clear who to talk to about checking in/out or dining arrangements. With strong management and perhaps just one or two more staff members, this hotel could be a five-star experience.
by A verified traveler
Posted 1 Aug 2024
A tranquil resort in the heart of Iceland, uniquely blending the charm of a Greenlandic town with beauty of the Kenyan wilderness.
Pros:
-Rooms: Clean, scandi minimalistic, spacious, with view of area. Baby-friendly & equipped with bathrobes.
-Breakfast: pastries, juices, milk /alternatives, fruit salad, falafel, cold meat, cheese, vegetables, oats, beans, sausages, bacon, egg, yogurts, and cereals.
-Afternoon Treats: Complimentary coffee/tea & pastries from breakfast
-Staff: Allergy-aware chefs and helpful staff, especially Dayyan
-Amenities: High chair, strong shower pressure, hot baths, and tunnel connecting buildings and baths
-Lounge Views: Stunning views on clear days
-Fair Service: Staff responsive to issues
-Extras: Complimentary tour and promising lunch menu (we didn’t have experience either)
Cons:
-Accessibility: No elevator to lower ground rooms in next door building.
-Room Features: No cot, subtle room numbers (someone walked into our room), lack of luxury touches, limited amenities (no luggage space, hanger area, chair, coffee table, TV, fridge; tiny bin; few hooks).
-Quality Issues: Loose bathroom light switch, streaky windows.
-Patio: No furniture, obstructed view by boulder wall.
-Dinner Buffet: Limited selection, very poor value for price.
-Customer Service: Rigid early check-in policy despite having a baby.
Despite these issues, the visit felt like a retreat & a unique experience, though the high price could be better justified with additional touches.
by A verified traveler from FRISCO
Posted 30 Jul 2024
We loved our stay, complimentary breakfast and the hot spring facility provided by hotel. We would stay there again if we go hike in Highland.
by A verified traveler
Posted 26 Aug 2024
Traumhafte Lage, sehr schönes Zimmer, toller HotPot, freundliches Personal
by A verified traveler
Sehr gern wieder
Posted 20 Aug 2024 on HotelsEinziges grösseres Hotel in der Gegend im Hochland. Es ist relativ neu und liegt fantastisch, wirklich ein Traum. Es gibt wirklich nicht auszusetzen, der Preis für eine Übernachtung ist halt recht hoch.
Wir haben es trotzdem nicht bereut und können es nur weiterempfehlen.
by A verified traveler
Posted 20 Jul 2024 on Hotels
by A verified traveler
Posted 9 Jul 2024 on Hotels
