Ratings based on 994 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
By far the worse hotel room i have ever had. The pool was closed, the ceiling shows water damage with a big crack and drywall falling down, The carpet was soaked from the water damage, the hot tub jets didn't work, the secondary lock on the door was broken off. This building needs a lot of work and they should feel bad to charge full price for a room like this it was definitely a big let down on this trip.
by A verified traveler
Posted 31 Dec 2024
Excellent value! Highly recommend.
Comment from Hotel Management
1 Jan 2025 by cs, Hotel Management
Thank you so much for your wonderful feedback! We're delighted to hear that you found excellent value in your experience with us and that you would highly recommend us. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon!
by A verified traveler from Batavia
Posted 29 Dec 2024
7.4 rating is a pot on.
Comment from Hotel Management
1 Jan 2025 by CH, Hotel Management
Thank you for sharing your experience! We’re delighted to hear that our staff met your expectations and provided excellent service during your stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 26 Dec 2024
The staff went above and beyond with helpfulness.
Room was big, clean and comfortable. Will definitely stat again.
Comment from Hotel Management
27 Dec 2024 by CH, Hotel Management
Thank you for your kind words! We're so glad to hear that our staff went above and beyond to make your stay enjoyable. It's wonderful to know you found the room spacious, clean, and comfortable. We look forward to welcoming you back for another great stay!
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
26 Dec 2024 by cs, Hotel Management
Thanks for taking the time for the review and we apologize that we couldn't get a higher score from your stay. We take great pride in customer service and hope that you will give us another opportunity in the near future.
by A verified traveler
Posted 21 Dec 2024
Horrible
Comment from Hotel Management
23 Dec 2024 by cs, Hotel Management
Thanks for your review and we apologize about the issue at check-in. We need to verify the age at checkin and we are sorry that fell on when you were trying to checkin. We take great pride in customer service each and everday, and we truly hope that you will give us another opportunity in the near future
by A verified traveler
Posted 15 Dec 2024
Door key worked inconsistency. Three towels for a four person reservation. Drafty windows. Grimy bathroom floors. Polite staff. Okay beds.
Comment from Hotel Management
16 Dec 2024 by cs, Hotel Management
Hello Julie and thank you for taking the time to leave us a review. We do apologize for the issues during your stay. We take great pride in customer service each and everyday, and we truly hope that you will give us another opportunity in the near future.
by A verified traveler from FarmVille
Posted 15 Nov 2024
Comment from Hotel Management
27 Dec 2024 by CH, Hotel Management
Thank you for sharing your experience! We’re delighted to hear that our staff met your expectations and provided excellent service during your stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 11 Nov 2024
Paid for a king room and room had a broken window and bad heater. We were then given a room that according to their system was clean…it was NOT! The room looked like someone had literally just checked out. Plus, I checked my bank account to find two extra charges of $21.60 each! Messaged them and received a message saying “Please try again later, our system is down”. The pool was also closed with no explanation and only one of our cards worked. We will NOT be staying again!
by A verified traveler
Posted 2 Nov 2024
The bathroom floors need to be replaced. The bathroom ceiling and walls also need attention due to water damage. Finally, the breakfast did not look very appetizing.
