Ratings based on 675 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
The property location is convenient. There was an odor around the entire hotel, however not the in the rooms. The rooms look like they were recently updated which was nice. The bathroom in our room did look like it could use some aesthetic maintenance.
by A verified traveler
Posted 8 Dec 2024
Room was renovated and nice. However there was nobody else in the parking lot at 11:30 at night when we arrived. Had to wait about 10 minutes for someone to come back to the front desk. Sliding window didn’t lock in the room. Quite a spooky stay for two women traveling alone.
by A verified traveler
Posted 2 Dec 2024
I booked a room a day before Thanksgiving it was the only place that I could find that had a room open. When I arrived there was nobody in the parking lot. I was the only person there. Staff is really quiet and I didn't feel like I got a warm welcome. The whole hotel has renovations being done..there's no elevator. It was freezing in the hotel. It was like 20° outside and it felt like 20° inside. I have to say that I was okay with the room. It had heat but I had to lug all my luggage upstairs via stairs because no elevator. The only thing I really like about the place is the location. I asked for a receipt and I was printed an empty form so I don't know. Lots and lots of improvements need to be made.
Comment from Hotel Management
2 Dec 2024 by Hotel Management Milesburg, Hotel Management
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations, and we appreciate you taking the time to provide us with such valuable insights.We understand that arriving at a quiet hotel during the holidays can be unsettling, and we apologize if our staff's demeanor did not make you feel as welcome as you should have been. We strive to create a warm and inviting atmosphere for all our guests, and we will address this with our team to ensure a better greeting for future guests.Regarding the temperature in the hotel, we’re aware of the HVAC issue and have already called a technician to look into it. In the meantime, we have placed smaller units throughout the property to help provide additional warmth. We sincerely apologize for the discomfort you experienced, especially with such cold weather outside.As you noticed, our hotel is undergoing renovations. We are pleased to share that the guest rooms have recently been updated with new paint, new furniture, and new PTAC units for each room to enhance comfort. We hope you were able to enjoy these improvements during your stay.Unfortunately, our hotel has never had an elevator due to the building's design, and we apologize for the inconvenience this caused with your luggage. We understand this can be tiring, and we appreciate your understanding.Lastly, we regret the issue with your receipt. We will ensure that our front desk staff is more diligent in providing accurate receipts to our guests moving forward.We value your feedback as it helps us to improve, and we hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 1 Dec 2024
Building had no heat when we walked in , no other guest at all , furniture pilled up in other room.
Comment from Hotel Management
2 Dec 2024 by Hotel Management Milesburg, Hotel Management
Thank you for your review. We truly appreciate you sharing your feedback, and We apologize for the inconveniences you experienced during your stay.Regarding the heating issue you encountered upon arrival, we were indeed dealing with a temporary problem with our central HVAC unit at the front desk area. We had already called a technician to resolve the issue, and in the meantime, we placed a smaller temporary unit to maintain comfort in the lobby. We understand how important a warm welcome is, and we are working to ensure that this type of issue does not occur again.As for the furniture you observed in the hallway, please be assured that these rooms are not guest rooms. They are being used as storage for old furniture that we are in the process of disposing of or donating. The door to these rooms was left open because we had cleaning activities ongoing, which may have caused some confusion. We apologize for any impression this may have left.We also want to assure you that your guest room, which you checked into early at 11:00 to attend the Penn State football game, was equipped with a brand-new PTAC unit. This should have ensured a comfortable environment during your stay, and we hope the room met your expectations.Once again, thank you for your valuable feedback. We hope you had a pleasant stay, and we would love the opportunity to welcome you back in the future for a more seamless experience.
by A verified traveler
Posted 11 Nov 2024
We liked the new update to the room - tv, lights
and the room was clean. We appreciated the water at check in and access to donuts/soda in common lobby.
Comment from Hotel Management
13 Nov 2024 by Baymont Milesburg Management, Hotel Management
Hello Kristin,Thank you for the feedback. Glad you liked our service's. Looking forward to see you again in near future.
by A verified traveler
Posted 3 Nov 2024
Great place
Comment from Hotel Management
3 Nov 2024 by Hotel Management , Hotel Management
Thank you so much Benjamin for your wonderful review! We’re thrilled to hear that you had a great experience during your stay. Your feedback means a lot to our team, and it motivates us to continue providing excellent service.We look forward to welcoming you back in the future!
by A verified traveler
Posted 28 May 2023
The owner was only one at desk. Many many people in lobby waiting for HOURS for their room. It was 10 at night and our room was not going to be ready for HOURS. I have asked for years now for a refund because we had to leave and stay somewhere else. To no avail. Even Expedia wouldn't give refund. This place was dirty and unkept. Looked like it was in foreclosure. Expedia should be ashamed to offer this disgusting establishment
by A verified traveler
Poor customer service by Hotels.com
Posted 17 Dec 2022 on HotelsThe hotel was surrounded by state police and was unable to stay there, per the police. I asked for my money back and was denied by Hotels.com
by A verified traveler
No hot water no clean towels
Posted 15 Nov 2022 on Hotelsby A verified traveler
Posted 1 Nov 2022 on Hotels
