Ratings based on 144 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Oct 2024
Very comfortable and breakfast is great!
Comment from Hotel Management
17 Oct 2024 by Jackee Guillen, Assistant General Manager, Hotel Management
Thank you for choosing to stay with us at TownePlace Suites by Marriott Northwest/Beltway 8. We're glad to hear you enjoyed your stay. We would love to see you again in the future. :)
by A verified traveler
Posted 29 Sep 2024
Place was clean, safe, nice.
Comment from Hotel Management
30 Sep 2024 by Jackee, Assistant General Manager, Hotel Management
Thank you for choosing TownePlace Suites by Marriott as your home away from home! We are thrilled to hear you've enjoyed your stay. We look forward to seeing you again in the future! :)
by A verified traveler
Posted 22 Sep 2024
Great place to stay with kids. We were remodeling our home and we needed somewhere to stay for a few days. The kitchen is great, had kitchen utensils and silverware and mugs and cups. Didn’t have to move my kitchen pans to the location which was great. Staff was amazing.
Comment from Hotel Management
24 Sep 2024 by Jackee Guillen, Assistant General Manager, Hotel Management
Thank you for choosing to stay with us at TownePlace Suites by Marriott Houston Northwest/Beltway 8. We're happy to hear your family enjoyed your stay!
by A verified traveler
Posted 16 Aug 2024 on Hotels
Pool was not clean. Water was green
Comment from Hotel Management
18 Aug 2024 by Jackee, Assistant General Manager, Hotel Management
Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in the pool. This does not reflect our usual standards, and we take your feedback seriously. Our Maintenance team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed.
by A verified traveler
Posted 29 Jul 2024
Everything was great experience breakfast
Comment from Hotel Management
30 Jul 2024 by General Manager, Hotel Management
Thank you for the great rating! We hope to see you again.
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by General Manager, Hotel Management
Sorry that you did not enjoy your stay. If you have any specific feedback, please speak with the manager on duty.
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by General Manager, Hotel Management
Thank you for the great rating!
by A verified traveler
Posted 12 Jun 2024 on Hotels
Comment from Hotel Management
25 Jun 2024 by General Manager, Hotel Management
Thank you for the great rating!
by A verified traveler
Posted 5 Jun 2024 on Hotels
I was double charged at the property
Comment from Hotel Management
6 Jun 2024 by General Manager, Hotel Management
Sorry that you were double charged in error. This was taken care of the moment you notified us. We appreciate your patience and understanding.
by A verified traveler
Posted 3 Jun 2024 on Hotels
Comment from Hotel Management
6 Jun 2024 by General Manager, Hotel Management
Thank you for the great rating!
