Ratings based on 992 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
I rented two rooms and the truth is I'm disappointed because the rooms have many cockroaches
Comment from Hotel Management
18 Jan 2025 by Hotel Manager, Hotel Management
Dear TJK,We took note of your remark about rooms roaches during your stay, which is very unusual. We take pest control measures regularly on our property, but we will investigate further. Anyway, please accept our apologies for the inconvenience. The problem will be completely resolved. You'll have a great time the next time you visit. I hope to see you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 14 Jan 2025
Mr. Patel was very courteous and made check in a breeze. The room was so nice and clean as was the rest of the facilities. As an older single lady I felt very safe and will be staying there again as the need arises
Comment from Hotel Management
15 Jan 2025 by Hotel Manager, Hotel Management
Dear Carroll,Thank you for your great feedback! We're so glad to hear that Mr. Patel made your check-in experience smooth and welcoming. Ensuring a clean, safe, and comfortable environment for all our guests is a top priority, and we're thrilled it made your stay enjoyable. We look forward to hosting you again whenever you’re in the area. Your trust and feedback mean a lot to us!Sincerely, Hotel Manager
by A verified traveler from league city
Posted 20 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Hotel Manager, Hotel Management
Dear robyn,Thank you for your 4 out of 5 rating! We're glad to hear that you had a positive experience overall. We truly value your feedback and will continue working on areas where we can improve to ensure your next stay is even better. We look forward to welcoming you back and making your future visits as enjoyable as possible!Sincerely, Hotel Manager
by A verified traveler from league city
Posted 17 Dec 2024
Jd
Comment from Hotel Management
18 Dec 2024 by Manager, Hotel Management
Hello robyn,Thank you for sharing your feedback with us. We appreciate your time in highlighting the areas that could be improved upon for future guests' satisfaction. Your comments will be shared with the relevant departments for their attention and review. We hope to welcome you back in the future for an enhanced experience.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Manager, Hotel Management
Hello LaKesa,We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us directly with any feedback you'd like to share. We appreciate your input and hope to welcome you back in the future for an improved experience.
by A verified traveler
Posted 8 Dec 2024
Excellent
Comment from Hotel Management
10 Dec 2024 by Manager, Hotel Management
Hello Eric,We are ecstatic to hear that you had an excellent stay with us! We strive to provide all our guests with a memorable experience. Should you have any more feedback or suggestions, feel free to share them with us.
by A verified traveler from Payette
Posted 28 Oct 2024
Happy employees, clean room
Comment from Hotel Management
29 Oct 2024 by Hotel Manager, Hotel Management
Dear David,Thank you for your wonderful feedback. We are excited that your time with us was so amazing!Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Oct 2024
Everything was fine accept the beds and pillows were hard and uncomfortable
Comment from Hotel Management
24 Oct 2024 by Manager, Hotel Management
Hello Cory, We appreciate your feedback regarding the beds and pillows. Your comments will be shared with our team for their review and consideration. We hope this experience will not deter you from considering us again in the future.
by A verified traveler
Posted 15 Oct 2024
the room and hallways smell, bugs in room
Comment from Hotel Management
16 Oct 2024 by Hotel Manager, Hotel Management
Dear Brianna,We are very sorry to hear about your experience with unpleasant odors and bugs in your room. This is certainly not the standard we strive for, and it’s concerning to know that you encountered these issues during your stay. Cleanliness and comfort are our top priorities, and your feedback will be shared with management to ensure that these matters are addressed. We hope for the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Oct 2024
People outside all times of night
Comment from Hotel Management
14 Oct 2024 by Hotel Manager, Hotel Management
Dear Johnathan,We apologize for the disturbances you experienced during your stay. It's concerning to hear that there were people outside at all hours, affecting your comfort and peace. We understand how important a restful environment is for our guests. Your feedback will be addressed with our management team to ensure a safer and more peaceful atmosphere in the future. We hope to provide you with a more enjoyable stay next time.Sincerely, Hotel Manager
