Ratings based on 992 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Rodney, thank you for choosing SpringHill Suites by Marriott Houston I-45 North. It’s great to know you had a pleasant experience with us. We're looking forward to seeing you again on your next visit.
by A verified traveler
Posted 4 Oct 2024
I loved everything about this property!
Comment from Hotel Management
6 Oct 2024 by Customer Service, Hotel Management
Valerie, we're delighted you loved your experience at SpringHill Suites by Marriott Houston I-45 North. Thank you for staying with us!
by A verified traveler
Posted 30 Sep 2024
Didnt get a chance to stay in the hotel. They overbooked and they gave my room away, even tho i reserved weeks prior
Comment from Hotel Management
1 Oct 2024 by Customer Service, Hotel Management
The situation you experienced is truly unfortunate. Overbookings are rare and are never intended to inconvenience our guests. The team is committed to ensuring guests have a better experience in the future and appreciates your understanding in this matter.
by A verified traveler
Posted 25 Aug 2024
It was a work trip everything was very good
Comment from Hotel Management
26 Aug 2024 by Customer Service, Hotel Management
Brent, we're delighted you loved your experience at SpringHill Suites by Marriott Houston I-45 North. Thank you for choosing to stay with us during your work trip.
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by Customer Service, Hotel Management
Maranda, thank you for staying with us at SpringHill Suites by Marriott Houston I-45 North. We're delighted you had a positive experience and look forward to welcoming you back soon.
by A verified traveler
Posted 19 Aug 2024
Stayed there for the second time, especially third floor smelly by pet’s urinated (that needed to be shampooed carpet big time) and swimming pool chairs broken/fabric tears no where to sit but other than that, nice to staying and have everything I needed during stays.
Comment from Hotel Management
20 Aug 2024 by Customer Service, Hotel Management
Tymberly, thank you for sharing your experience. It’s great to know you had everything you needed during your stay at SpringHill Suites by Marriott Houston I-45 North. The comfort of our guests is a top priority and attention will be given to the areas you mentioned. We're looking forward to welcoming you back.
by A verified traveler
Posted 14 Aug 2024
I was charged through Expedia and when I arrived I was told there were no rooms. Expedia referred me to the hotel so I sent an email to your hotel through Expedia explaining the situation and never heard back. To this day I’ve received no response and still haven’t been refunded. I’m currently disputing with my credit card company. Could someone please assist so I can be refunded?
by A verified traveler
Posted 13 Aug 2024
Check in and check out was fairly simple. Continental breakfast was good. Hotel lobby was nice and clean.
Comment from Hotel Management
14 Aug 2024 by Customer Service, Hotel Management
Katya, we're delighted you loved your experience at SpringHill Suites by Marriott Houston I-45 North. It's great to know the check-in and check-out process went smoothly and you enjoyed the breakfast. Our team is pleased to hear you found the lobby well-maintained. We hope to welcome you back soon!
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by Customer Service, Hotel Management
Kelsey, thank you for staying with us at SpringHill Suites by Marriott Houston I-45 North. We’re glad you had an enjoyable experience and look forward to welcoming you back in the future. Safe travels!
by A verified traveler
Posted 2 Aug 2024
No supplies after first day arrival - no cups no coffee and no cream when I entered very first day in room
A/c thermostat is fixed every person body is different some seniors even feel cold or hot in 69F & 79F therefore please don’t fix let customer sleep as they want
Comment from Hotel Management
4 Aug 2024 by Customer Service, Hotel Management
Shamsuddin, thank you for your feedback. The concerns raised about the in-room amenities and the A/C thermostat will be reviewed and addressed with our team members. Your experience is important to us, and we appreciate your insights.
