Ratings based on 984 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Overall feeling of not being clean
by A verified traveler
Posted 19 Nov 2024
It was a great stay, outside of the elevator being out of service, but with the other property’s elevator being available, it was a minor inconvenience.
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Mark, we're thrilled you enjoyed your stay at SpringHill Suites Houston Downtown/Convention Center. It's great to hear the alternate elevator helped with any inconvenience. We're looking forward to welcoming you back.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Demetrius, thank you for staying with us at SpringHill Suites Houston Downtown/Convention Center. We’re glad to see you had a positive experience and look forward to welcoming you back in the future.
by A verified traveler
Posted 13 Nov 2024
It was a nice property, sad to see the homeless near by everyday. There was only one elevator working which could get annoying but the staff was super kind. I liked the hotel and the breakfast was good! Worth the money, I give it a 8.5/10.
Comment from Hotel Management
15 Nov 2024 by Customer Service, Hotel Management
Latifat, it’s great to know you had a pleasant stay at SpringHill Suites Houston Downtown/Convention Center. The team members will be pleased to hear you found them kind and the breakfast to your liking. We understand the inconvenience with the elevator and appreciate your patience. We're looking forward to welcoming you back.
by A verified traveler
Posted 12 Nov 2024
I like everything the valet service. Everyone of those guys were excellent all the ladies at the front desk were excellent. The only problem I seen was you had three elevators and only one of them work so it caused a problem many times during our three day stay. Besides that I love staying in Houston your facility was awesome to us
Comment from Hotel Management
14 Nov 2024 by Customer Service, Hotel Management
Richard, thank you for staying with us at SpringHill Suites Houston Downtown/Convention Center. We’re glad to hear you appreciated the excellent service from our team members. Regarding the elevator situation, we regret the inconvenience this may have caused and are addressing it. It's otherwise wonderful that you enjoyed your time in Houston, and we hope to welcome you back soon for an even better experience.
by A verified traveler
Posted 12 Nov 2024
Love everything about my stay except that the elevator was broken and parking went up.
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Patti, it’s wonderful to hear you had a great time at SpringHill Suites Houston Downtown/Convention Center. We appreciate your understanding regarding the elevator issue and parking changes. We're looking forward to welcoming you back for another enjoyable stay.
by A verified traveler
Posted 8 Nov 2024
Very disappointed in the cleaning staff at the hotel. Our room was not cleaned after our first night. The towels where not replenished, the dirty ones left on the floor where not picked up, the garbage was not emptied and dirty glasses where not removed or replaced, coffee was also not replaced. When mentioned at the front desk it was looked after that day to some extent. The towels where removed and replaced, garbage was emptied but the glasses were not removed or replaced and the coffee was not replenished. Also needed to ask to have toilet paper replaced after three days as it was never done. The other issue for the hotel was there where three elevators but only one worked during our four day stay.
The food in the dining room was exceptional as well as the service.
Comment from Hotel Management
10 Nov 2024 by Customer Service, Hotel Management
Gwen, thank you for sharing your thoughts. It is clear the team could have provided a more seamless experience regarding room upkeep and elevator availability. Please be assured that the team aims to address any concerns promptly. It's pleasing to hear that the dining room offerings and service were exceptional.
by A verified traveler
Posted 3 Nov 2024
Brennan at the check in desk was incredibly pleasant and able to refer us to an amazing restaurant within walking distance. His attention to the specifics of our requests was well above expectations. Sofia in the bar catered to our unique beverage requests without hesitation. The personal attention by this property’s staff has ensured we return to this establishment for our future trips to Houston.
Comment from Hotel Management
4 Nov 2024 by Customer Service, Hotel Management
Kasey, thank you for staying with us at SpringHill Suites Houston Downtown/Convention Center. The team is thrilled to hear about your wonderful experience and appreciates your kind words for Brennan and Sofia. We're delighted their exceptional service has made a lasting impression. We're looking forward to welcoming you back on your future trips to Houston.
by A verified traveler
Posted 2 Nov 2024
So close to RedLine light rail, very convenient to go to museum district. Breakfast is good.
Comment from Hotel Management
3 Nov 2024 by Customer Service, Hotel Management
Ran, thank you for staying with us at SpringHill Suites Houston Downtown/Convention Center. We’re delighted you found the location convenient and enjoyed the breakfast. It's great to know our proximity to the RedLine light rail enhanced your experience. We're looking forward to welcoming you back!
by A verified traveler
Posted 28 Oct 2024
Loved this hotel! Only “bad” thing was there was only one working elevator so it took a bit longer but it really was no biggie! Nice to explore around! There is valet lol if I had known that would’ve cleaned my car better lollll!!
Comment from Hotel Management
30 Oct 2024 by Customer Service, Hotel Management
Viola, we’re thrilled you enjoyed your stay at SpringHill Suites Houston Downtown/Convention Center! It's great to know you had a wonderful experience exploring the area. We hope to welcome you back soon!
