Ratings based on 346 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by rp, Hotel Management
Erika,Thank you for staying with us and I apologize again as we spoke about the area wide AT&T outage that affected the hotel internet during your stay.
by A verified traveler
Posted 31 Oct 2024
There was no front desk staff from 2am to 6am to help me with a very loud neighboring guest. So there was no sleep for me and my wife the 2nd night.
Comment from Hotel Management
31 Oct 2024 by Rp, Hotel Management
Ryan, Thank you for staying with us, please accept our apologize for not being able to respond to your noise request promptly during the late night. I have spoke to the team and reviewed the incident to ensure any a better response is communicated.
by A verified traveler
Posted 22 Oct 2024
It was way better than the 3 night stay I had in downtown Dallas. Believe me, this one night with you all made up for all the worst with my last hotel. It was the crowne plaza but seriously, you guys were fantastic
Comment from Hotel Management
31 Oct 2024 by Rp, Hotel Management
Eric,Thank you for the wonderful review and we are glad you had a great stay at our new Spark by Hilton Houston Clay Road location.
by A verified traveler
Posted 18 Sep 2024
Easy access nice rooms
Comment from Hotel Management
18 Sep 2024 by Rp, Hotel Management
Brooks,Thank you for staying with us at the newly renovated and converted hotel. We look forward to having you back again soon.
by A verified traveler
Posted 1 Sep 2024
This hotel is a refurbished LaQuinta now sporting a new brand. Everything has been renovated, and the facility is quite nice. The rooms are comforable and clean. The only miss for me was the complimentary breakfast, which was basically only muffins, bagels, yogurt, orange juice and nearly undrinkable coffee (it was very watered down). The lack of food options was disappointing, otherwise our overnight stay was pleasant.
Comment from Hotel Management
26 Sep 2024 by rp, Hotel Management
Bert,Thank you for staying with us at the new Spark by Hilton. Thank you for the breakfast feedback, Hilton is aware of the shortcomings and actively working on expanding our menu shortly. We look forward to seeing you back again.
by A verified traveler from Bryan
Posted 18 Aug 2024
Stayed for two nights. Booked for convenience if location and breakfast so we didn't have to go somewhere else. Thai is an obviously remodeled hotel bought by Hilton. They did an ok job on the remodel but the rooms are soooo tiny no where to sit and the continental breakfast consists of cellophane wrapped muffins stale bagels and yogurt. If you wanted cereal you could buy it from their "store". Not a very good stay
Comment from Hotel Management
20 Aug 2024 by rp, Hotel Management
Howard,Thank you for the reply and I am sorry the new renovated hotel did not hit the mark. Hilton is aware of the shortcomings of the breakfast menu and are in process of changing the menu. I hope you will give us another chance to show how we are improving and growing this new brand with valuable feedback like yours. Thank you.
by A verified traveler
Posted 16 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Rp, Hotel Management
Erica,Thank you for the 10 out of 10 review of the new Spark by Hilton Clay Road stay.
by A verified traveler
No respect for peace and quiet
Posted 12 Aug 2024 on HotelsThe noise level among the guests and housekeeping was beyond normal. Housekeeping started at about 9:00am and it seemed to be a door slamming competition between the towel remover, housekeeping and the guests. I have not experienced this level of door slamming in a long time. I made the manager aware and he stated that they would take suggestions into consideration? Too late…I did not ask for a refund just wanted to make them aware that they need to train staff on how to properly handle the doors when cleaning the rooms or removing the trash. As far as the guests, they were just pure rude.
It was a heavy door but I made sure that I did it just let it slam.
Comment from Hotel Management
13 Aug 2024 by rp, Hotel Management
Caryln,Thank you for speaking with me at checkout on the noise concerns from staff and guest. We are retraining and improving the housekeeping process to help minimize noise and to add new door cushions on the frames to dampen the sound. We hope to see you again soon to show our improved operations.
by A verified traveler
Posted 8 Aug 2024
Comment from Hotel Management
26 Sep 2024 by rp, Hotel Management
Karen,Thank you for the 5 out of 5 review of your most recent stay with us
by A verified traveler
Nice hotel
Posted 30 Jul 2024 on HotelsNice clean hotel, needs a better breakfast. Room gets hot then cold. Very humid in the room because there’s no bathroom fan
Comment from Hotel Management
13 Aug 2024 by rp, Hotel Management
Marc,Thank you for your review and feedback on your most recent stay with us. We do have bathroom fans but it is continuously operating on very low speed to keep noise down. It is a centrally operated system and not individual room controls. I will forward the breakfast comments to Hilton as they are taking the feedback to add more breakfast selections.
