Ratings based on 589 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
Roach infested
Comment from Hotel Management
26 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for your experience with pests during your stay. This is not the standard we strive for. Please contact us directly so we can address your concerns and take immediate action. Your feedback is crucial for us to improve.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Sep 2024
It was decent can update the furniture and the curtains
Comment from Hotel Management
17 Sep 2024 by Hotel Manager , Hotel Management
Dear Elaine,Thank you for your feedback. We’re glad you found your stay decent and appreciate your positive comments. We’ve noted your suggestions about updating the furniture and curtains and will consider them for future improvements. We look forward to providing an even better experience next time.Sincerely, Hotel Manager
by A verified traveler
Posted 3 Sep 2024
No one at feont desk, no one answered push button.... very unsafe surroundings
Comment from Hotel Management
4 Sep 2024 by Hotel Manager , Hotel Management
Dear Angela,Thank you for your feedback. We apologize for the issues you experienced with the front desk and the safety concerns. Your comments are important, and we will address these matters to improve our security and responsiveness. Sincerely, Hotel Manager
by A verified traveler from Powell
Posted 2 Sep 2024
Old, beat up hotel. Great for over the road truckers and construction laborers.
Comment from Hotel Management
3 Sep 2024 by Hotel Manager, Hotel Management
Dear Raymond,Thank you for your feedback. We appreciate your insights and understand that our hotel may better suit certain types of travelers. We’re always looking to improve and will consider your comments as we work on enhancing our facilities and services.Sincerely, Hotel Manager
by A verified traveler
Posted 14 Aug 2024
Receptionist very unhappy, bugs inside apartment, cleaning after 7days, bad smells.
Comment from Hotel Management
16 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We're glad you found some aspects of your stay worth noting, but we’re deeply concerned about the issues you encountered, particularly with the cleanliness and service. Please know that we take your comments seriously and will address these matters promptly to improve our guest experience.Sincerely, Hotel Manager
by A verified traveler
Posted 10 Aug 2024
Comment from Hotel Management
12 Aug 2024 by Hotel Manager , Hotel Management
Dear JaiNai,We are sorry to hear that your stay at our hotel did not meet your expectations, as reflected in the 1-star rating. We would appreciate it if you could specify the particular aspects of your stay that were unsatisfactory, allowing us to address these issues directly. Your feedback is valuable to us, and we invite you to reach out at your convenience to share your concerns. We consider guest feedback crucial for our improvement. We hope to have the opportunity to welcome you again. Sincerely, Hotel Manager
by A verified traveler
Posted 21 Jul 2024
Property charged me $79 for a no-show, which is way more than a single night, even if they were advised of the no show. Moreover, the property had no internet or power, yet the no show charge during the Beryl community emergency situation was going on at the time, a d the reason for the no show.
Comment from Hotel Management
22 Jul 2024 by Hotel Manager , Hotel Management
Dear Carlos,Thank you for sharing your concerns. We understand your frustration regarding the no-show charge, especially given the circumstances of the Beryl community emergency. We will review this situation to ensure our policies are fair and properly communicated.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Jul 2024
The room its self was nice. The AC was leaking and the carpet soaked. Staff was friendly.
Comment from Hotel Management
17 Jul 2024 by Hotel Manager , Hotel Management
Dear Trista,Thank you for your feedback. We're glad you found the room nice and appreciated the friendly staff. We apologize for the issue with the AC leaking and soaking the carpet. We'll address this promptly to ensure a better experience for our guests.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Jul 2024
Comment from Hotel Management
3 Aug 2024 by Hotel Manager , Hotel Management
Dear Guest,"Thank you for the feedback! We're pleased to hear you had a good stay overall. If there's anything specific we can improve, please let us know. We hope to exceed your expectations next time!"Sincerely, Hotel Manager
by A verified traveler
Posted 6 Jul 2024
nice and clean
Comment from Hotel Management
7 Jul 2024 by Hotel Manager, Hotel Management
Dear Guest,"Thank you for your kind review! We're delighted to hear you found our hotel nice and clean. We look forward to welcoming you back soon!"Sincerely, Hotel Manager
