Ratings based on 973 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler from San Antonio
Posted 22 Nov 2024
property was great! staff was wonderful!
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Victoria, thank you for staying with us at the Sheraton Houston Brookhollow Hotel. We’re delighted to hear you found the property and our team members wonderful. We look forward to welcoming you back soon!
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Scott, thank you for choosing Sheraton Houston Brookhollow Hotel for your stay. We’re thrilled you had a positive experience with us. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 19 Nov 2024
good job
Comment from Hotel Management
19 Nov 2024 by Customer Service, Hotel Management
Justin, thank you for staying with us at Sheraton Houston Brookhollow Hotel. We are thrilled you had a great experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 14 Nov 2024
I have A wonderful stay.
Comment from Hotel Management
15 Nov 2024 by Customer Service, Hotel Management
Quinnisha, it’s wonderful to hear you had a great time at Sheraton Houston Brookhollow Hotel. We hope to welcome you back soon!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Customer Service, Hotel Management
Sun, thank you for sharing your rating. We're continuously working to provide a better experience for all our guests. Your feedback is valued, and we hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 11 Nov 2024
This Sheraton property is extremely outdated and has dirty/dingy fixtures throughout. The most alarming part of my stay was that we had two dirty pillows on the bed. When I asked for clean pillows we were brought with another pillow that also had black mascara stains. The other issue with our room was that the toilet had little to no water pressure. Flushing was basically… not happening. I would not stay here again based off of the outdated/old condition of the rooms and hotel and sheer cleanliness and functionality of the room.
Comment from Hotel Management
11 Nov 2024 by Customer Service, Hotel Management
Anna, it is concerning to hear that your experience did not meet expectations. The cleanliness and functionality of the rooms are taken seriously, and what you encountered is not up to the usual standards. The concerns you've raised about the fixtures and other aspects of your stay will be reviewed. Thank you for sharing your feedback.
by A verified traveler
Posted 8 Nov 2024
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Comment from Hotel Management
9 Nov 2024 by Customer Service, Hotel Management
Thank you for sharing your feedback, Mary!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.
by A verified traveler
Posted 7 Nov 2024
Definitely not what I expected. Looks like a motel needs upgrades
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Dericka, thank you for sharing your thoughts. The comments regarding the property's appearance are noted, and improvements are always being considered to enhance the guest experience. Your feedback is valuable, and we hope to have another chance to meet your expectations in the future.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Kwame, we're delighted you had a wonderful experience at Sheraton Houston Brookhollow Hotel. We hope to welcome you back soon!
