Ratings based on 514 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Hotel Management., Hotel Management
Thank you so much for your review. I appreciate you taking your time for this feedback. Your feedback is extremely valuable to us. We hope to see you again soon!
by A verified traveler
Posted 5 Nov 2024
Perfect for a quiet night sleep
Comment from Hotel Management
8 Nov 2024 by Hotel Management, Hotel Management
Thank you so much for your review. I appreciate you taking your time for this feedback. Your feedback is extremely valuable to us. We hope to see you again soon!
by A verified traveler
Posted 7 Oct 2024
It was clean
Comment from Hotel Management
7 Oct 2024 by Hotel Management., Hotel Management
Thank you so much for your review. I appreciate you taking your time for this feedback. Your feedback is extremely valuable to us. We hope to see you again soon.
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Hotel Management., Hotel Management
Thank you so much for your review. I appreciate you taking your time for this feedback. Your feedback is extremely valuable to us. We hope to see you again soon.
by A verified traveler
Posted 25 Sep 2024
Good
Comment from Hotel Management
30 Sep 2024 by Hotel Management., Hotel Management
Thank you so much for your review. I appreciate you taking your time for this feedback. Your feedback is extremely valuable to us. We hope to see you again soon.
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
25 Sep 2024 by HOTEL MANAGEMENT., Hotel Management
Thank you so much for your review. I appreciate you taking your time for this feedback. Your feedback is extremely valuable to us. We hope to see you again soon.
by A verified traveler
Posted 21 Sep 2024
Everything
Comment from Hotel Management
21 Sep 2024 by Hotel Management., Hotel Management
Thank you so much for your review. I appreciate you taking your time for this feedback. Your feedback is extremely valuable to us. We hope to see you again soon.
by A verified traveler
Posted 19 Sep 2024
by A verified traveler
Posted 18 Sep 2024
I got into town at 2 am and they tried to charge me for 2 days. I was exhausted from being at the hospital all day and couldn’t get checked in for 2 more hours. Poor customer service and I won’t go back or use Expedia ever again.
Comment from Hotel Management
19 Sep 2024 by N, Hotel Management
HELLO JANE,THANK YOUR SHARING YOUR FEEDBACK.WE WOULD LIKE TO ADDRESS THE CONCERNS MENTIONED IN YOUR REVIEW.YOUR CHECK-IN DATE/TIME IS ON 9/17/2024 AT 2-PM AND CHECK-OUT AT 9/18/24 11-AM.SO YOU HAVE CAME FOR EARLY CHECK-IN THE MORNING AT 2:18AM ON 9/17/2024 SO FROM 2AM TO 2PM WE CHARGE THE EARLY CHECK-IN CHARGES BUT WE DID NOT CHARGED ON YOUR REQUEST AND WE EXPLAINED ABOUT THE POSSIBILITIES FOR THE CHECK-IN BUT YOU DID NOT UNDERSTAND THE BASIC POLICY OF THE CHECK-IN RULES WHICH IS MENTIONED ON THE EXPEDIA WEBSITE AND PLEASE MAKE SURE THAT IF YOU DONT WANT TO PAY EARLY CHECK-IN CHARGES YOU SHOULD RECHECK THE TIMINGS AND CHECK-IN AT PROPER GIVEN TIME.MAY BE THIS LED TO FALSE ALLEGATIONS AGAINST OUR HOTEL/EXPEDIA.HOPE YOU UNDERSTAND AND THANK YOU FOR STAYING WITH US!
by A verified traveler from Cypress
Posted 12 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Hotel Management., Hotel Management
Thank you so much for your review. I appreciate you taking your time for this feedback. Your feedback is extremely valuable to us. We hope to see you again soon.
