Ratings based on 187 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
We stayed here 2 nights . I walked out to my car with a few bags , the gentlemen at the front desk said “have a great day” no later than 10 min I walked back in , grabbed a coffee , and he asked “ are you staying here in a very condescending tone “ I said yes and held up my key and informed him I had just walked out 5 min ago: no apology or anything . Made me feel like I needed to prove to him I was a guest was disappointment , and lack of attention to the guests of the hotel . As someone who is the first person you see when you walk in the hotel , I would strongly consider training the front desk to be friendly and attentive to guests .
Comment from Hotel Management
21 Nov 2024 by Lourdes Reyes , Hotel Management
Thank you for sharing your feedback. I sincerely apologize for the disappointing experience you had during your stay. Our goal is always to create a welcoming and comfortable environment for our guests, and I’m sorry we fell short during your visit. Your comments about the interaction with our front desk team have been noted, and I will ensure they receive additional training to improve attentiveness and friendliness. We appreciate you bringing this to our attention and hope to provide a better experience on your next visit.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
3 Nov 2024 by Lourdes Reyes , Hotel Management
Thank you so much for the 5 out of 5 rating! We’re thrilled you had a great experience and hope to welcome you back soon!
by A verified traveler
Posted 14 Sep 2024
Cockroaches in the room...
Comment from Hotel Management
24 Oct 2024 by Lourdes Reyes , Hotel Management
Dear Jesse,Thank you for your feedback. I sincerely apologize for the issue you encountered with cockroaches in your room. This is completely unacceptable, and we are taking immediate steps to address the situation with our pest control team. Your experience does not reflect the standard we aim to provide, and I regret any discomfort this caused during your stay.We appreciate you bringing this to our attention, and I hope you'll consider giving us another opportunity to provide you with a much-improved stay in the future.
by A verified traveler
Posted 1 Sep 2024
While the staff were pleasant, the hotel is old and in disrepair. We had giant holes and stains on our carpet, the furniture was banged up, and the bathroom was in rough shape. My child commented, "this is gross". Definitely not up to Marriott's or my standards. Very disappointing.
Comment from Hotel Management
3 Sep 2024 by Lourdes Reyes , Hotel Management
Dear Sjoukje,Thank you for your feedback. We deeply regret that your experience did not meet your expectations, especially in terms of the condition of your room. This is certainly not the standard we strive to uphold. We are addressing these concerns with our team to ensure improvements are made. Your comfort and satisfaction are important to us, and we hope to have the chance to offer you a better experience in the future.
by A verified traveler
Posted 4 Aug 2024
Comment from Hotel Management
6 Aug 2024 by Lourdes Reyes , Hotel Management
Thank you for sharing your review with us. We appreciate your feedback!
by A verified traveler
Posted 2 Aug 2024
Nothing, all good
Comment from Hotel Management
6 Aug 2024 by Lourdes Reyes , Hotel Management
Thank you for your review! We're thrilled to hear that everything met your expectations. We look forward to welcoming you back for another great stay!
by A verified traveler
Posted 9 Jun 2024 on Hotels
Comment from Hotel Management
9 Jun 2024 by Lourdes Reyes , Hotel Management
Dear Imran, We're sorry to hear that your experience fell short of expectations. If there's anything specific you'd like to share with us about your stay, please don't hesitate to reach out. We value all feedback and are constantly striving to improve.
by A verified traveler
Posted 9 Jun 2024
I would recommend others to stay there.
Comment from Hotel Management
9 Jun 2024 by Lourdes Reyes , Hotel Management
Dear Michael,Thank you so much for your recommendation! We're delighted to hear that you had a great experience during your stay with us. We look forward to welcoming you back again soon!
by A verified traveler
Posted 21 May 2024
It was a last minute stay since we were still without power. I forgot the name of the young man that checked us in but he was gracious and courteous and provided us with a pleasant check in process. He even delivered extra blankets and pillows for us! I would definitely stay again!
Comment from Hotel Management
22 May 2024 by Lourdes Reyes , Hotel Management
Dear Crysell Thank you so much for your kind review. We're glad we could accommodate you during your time of need.I'm pleased to hear that our front desk associate provided you with a gracious and courteous check-in process, and that the extra blankets and pillows helped make your stay more comfortable. We will certainly pass along your compliments to our team.We look forward to welcoming you back again soon!Best regards,
by A verified traveler
Posted 15 Mar 2024 on Hotels
Comment from Hotel Management
16 Mar 2024 by Lourdes Reyes, Hotel Management
Dear Yogesh,Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and are delighted to hear about your experience with us.If you have any further comments or if there's anything else we can do to improve, please don't hesitate to let us know. We value your input and hope to welcome you back again soon!Best regards,
