Ratings based on 679 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Sep 2024
Great property and staff. Breakfast was great. Very loud in this area at night, especially on weekends
Comment from Hotel Management
14 Sep 2024 by Customer Service, Hotel Management
Robert, thank you for staying with us at Residence Inn Houston Downtown/Convention Center. We're thrilled you enjoyed the property, our attentive team members, and the breakfast offerings. We also appreciate your feedback regarding the noise, and we’re continuously working on ways to enhance guest comfort. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Customer Service, Hotel Management
Thomas, the team is sorry to hear that your experience did not meet expectations. Your feedback is valued.
by A verified traveler
Posted 1 Sep 2024
The young lady that checked me in Thursday night and checked me out Sunday morning was very nice and friendly.
Comment from Hotel Management
3 Sep 2024 by Customer Service, Hotel Management
Jeffrey, thank you for staying with us at Residence Inn Houston Downtown/Convention Center. The team is delighted to hear about your positive experience at check-in and check-out. We’re looking forward to welcoming you again soon!
by A verified traveler
Posted 23 Aug 2024
Good for traveler
Comment from Hotel Management
24 Aug 2024 by Customer Service, Hotel Management
Yuting, thank you for staying with us at Residence Inn Houston Downtown/Convention Center. We’re delighted that our property met your travel needs. We're looking forward to welcoming you back in the future!
by A verified traveler
Posted 19 Aug 2024
I double booked the stay and when I got there the lady pressured me into canceling the other reservation knowing I would not get credit for anything since I had already paid. I ended up without even Marriott points after throwing away $1K. When I asked her to see what she could do to at least credit me points she said she had already canceled it and could do nothing.
Comment from Hotel Management
20 Aug 2024 by Customer Service, Hotel Management
Thomas, the situation you described sounds frustrating. It's always our goal to ensure every guest has the best experience, and we're sorry to hear about the difficulty you encountered. It is appreciated that you shared your feedback, and we hope for the chance to offer you a better experience in the future.
by A verified traveler
Posted 15 Aug 2024
Homeless people on the sidewalk.
Comment from Hotel Management
17 Aug 2024 by Customer Service, Hotel Management
David, thank you for staying with us at Residence Inn Houston Downtown/Convention Center. It’s wonderful to hear that you enjoyed your experience with us. Our team members are committed to providing a secure and comfortable environment for all guests. We hope to welcome you back soon.
by A verified traveler
Posted 12 Aug 2024
Really clean room. Room had a really nice size to it
Comment from Hotel Management
13 Aug 2024 by Customer Service, Hotel Management
Eddie, it’s wonderful to hear you had a great time at Residence Inn Houston Downtown/Convention Center. We're thrilled you found the room spacious and well-maintained. We hope to welcome you back soon.
by A verified traveler
Posted 10 Aug 2024
Comment from Hotel Management
13 Aug 2024 by Customer Service, Hotel Management
Erica, thank you for staying with us at Residence Inn Houston Downtown/Convention Center. We're glad you had an enjoyable time and appreciate your positive rating. We look forward to welcoming you back in the future.
by A verified traveler
Posted 29 Jul 2024
Ok
Comment from Hotel Management
30 Jul 2024 by Customer Service, Hotel Management
Carlos, thank you for staying with us at Residence Inn Houston Downtown/Convention Center. We're glad you had a positive stay and appreciate your feedback. We hope to welcome you back soon!
by A verified traveler
Posted 11 Jul 2024
Checked in at 4 pm and left at 8 pm.
Comment from Hotel Management
13 Jul 2024 by Customer Service, Hotel Management
Keith, thank you for providing your feedback. It is disappointing to hear that your experience was not as expected. Your comments are valued and they will be reviewed by our team.
