Ratings based on 765 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
I was highly discontented and disappointed with the condition of this hotel. It is far below what one would expect from a Marriott affiliate. I saw 2-3 roaches in my room each night of my stay. The sofa bed was in poor condition. It seemed to be pretty old. I will NEVER spend another night here, especially given the price. The staff was very friendly but the room was awful.
Comment from Hotel Management
24 Nov 2024 by Customer Service, Hotel Management
Bernadine, thank you for sharing your thoughts. While it's unfortunate that certain aspects of your stay didn’t meet expectations, it's good to hear you found our team members friendly. Your feedback is valued, and we aim to address concerns to improve future experiences. Safe travels on your next journey.
by A verified traveler
Posted 14 Nov 2024
This is a very dated property and is in need of updating
Comment from Hotel Management
26 Nov 2024 by Customer Service, Hotel Management
John, thank you for taking the time to share your feedback. The appearance and condition of the hotel are always taken into consideration, and we strive to provide a comfortable environment. Your comments are valuable, and we will be sure to keep them in mind.
by A verified traveler from ABBOTSFORD
Posted 12 Nov 2024
Suites were spacious. Overall a good short stay that is walking distance from the Galleria
Comment from Hotel Management
14 Nov 2024 by Customer Service, Hotel Management
Jumean, thank you for staying with us at Residence Inn Houston by The Galleria. We're thrilled to hear you found the suites spacious and enjoyed the convenient location. We look forward to welcoming you back for another stay. Safe travels!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Customer Service, Hotel Management
Jose, thank you for choosing to stay at Residence Inn Houston by The Galleria. We are pleased to hear you had a good experience and hope to welcome you back soon.
by A verified traveler
Posted 7 Nov 2024
Im very happy with the service
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Irina, we’re delighted you loved your experience at Residence Inn Houston by The Galleria. Our team members sincerely appreciate your kind words about the service. Looking forward to welcoming you back!
by A verified traveler
Posted 5 Nov 2024
Nice folks. Accommodating when needed. A little older property but VERY clean.
Comment from Hotel Management
6 Nov 2024 by Customer Service, Hotel Management
Sherry, we’re delighted you loved your experience at Residence Inn Houston by The Galleria. Our team members take pride in making guests feel welcome and ensuring everything is spotless. Looking forward to your next visit!
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Customer Service, Hotel Management
Chauncey, we’re thrilled you enjoyed your stay at Residence Inn Houston by The Galleria. We hope to welcome you back soon for another great experience.
by A verified traveler
Posted 28 Oct 2024
Older property under renovation — very rough looking, but clean and well appointed inside. Not for the faint- hearted.
Comment from Hotel Management
30 Oct 2024 by Customer Service, Hotel Management
Paule, thank you for sharing your experience. The ongoing renovation is part of our efforts to enhance the property. It's wonderful to hear you found your room clean and well-equipped. Your feedback is valued, and we appreciate you choosing to stay with us. Safe travels!
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Customer Service, Hotel Management
Natasha, thank you for choosing to stay with us at Residence Inn Houston by The Galleria. We are thrilled you enjoyed your stay and hope to welcome you back soon!
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Customer Service, Hotel Management
James, thank you for choosing to stay with us at Residence Inn Houston by The Galleria. We're thrilled you enjoyed your experience and look forward to welcoming you back in the future. Safe travels!
