Ratings based on 549 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
by A verified traveler
Posted 12 Nov 2024
really nice
Comment from Hotel Management
13 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.
by A verified traveler
Posted 12 Nov 2024
the front desk staff was rude and demanding. they called me at 1:15p demanding that i come and check in early so they could charge me (check in isn’t until 3). i arrived at the motel and there was food trash all over the parking lot. the vending and ice machines did not function properly. just felt like a very low class motel.
Comment from Hotel Management
14 Nov 2024 by Sophia CSR, Hotel Management
Hi Nina,As a company, we take every guest complaint very seriously and conduct thorough investigations. After carefully reviewing your case, we found discrepancies between the complaint and our findings. Our team confirmed that they did not make any demands. Notably, the ice machine and vending machines are in operable condition, and no other guests have reported any issues with these amenities. Most importantly, we highly encourage our guests to reach out to the front desk with any concerns during their stay for immediate resolution. We are committed to authenticity and do not engage in posting inappropriate reviews.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 30 Oct 2024
3rd time staying here and as always very good. The staff are friendly and professional and the rooms are clean and comfortable.
The front desk called me before I arrived to ask me what time I was arriving,
Thanks, I will return.
Comment from Hotel Management
1 Nov 2024 by Sophia CSR, Hotel Management
Hi Edward,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
by A verified traveler
Posted 12 Oct 2024
We killed a few roaches throughout our one night stay. Other than that everything was fine.
Comment from Hotel Management
13 Oct 2024 by Sophia CSR, Hotel Management
Hi Untraka,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 9 Oct 2024
Clean and quiet place.
Comment from Hotel Management
9 Oct 2024 by Sophia CSR, Hotel Management
Hi Jackie,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
by A verified traveler
Posted 7 Oct 2024
This day was a lot better than I was expecting I was pleased.
Comment from Hotel Management
8 Oct 2024 by Sophia CSR, Hotel Management
Hi Dave,I'm glad to hear your stay exceeded your expectations! We hope to continue providing you with pleasant experiences in the future. If there's anything we can do to make your next visit even better, feel free to let us know!
by A verified traveler
Posted 6 Oct 2024
Check-in was easy, area felt safe, and room was nice and spacious, but unfortunately the bathroom was lackluster. The shower curtain was stained and my towels were not clean. One of them had someone else's hair on it and the other had mascara marks on it. Unfortunately only realized this after I had tried to use said towels. Luckily I had one of my own to use and since it was late I was too tired to talk to the property about it, but definitely disappointing for nearly $80.
Comment from Hotel Management
6 Oct 2024 by Sophia CSR, Hotel Management
Hi Emma,I’m glad to hear that your check-in was easy and that you found the room spacious and the area safe. However, I sincerely apologize for the cleanliness issues you encountered in the bathroom. Having stained shower curtains and unclean towels is unacceptable, and I understand how disappointing this must have been, especially after a long day. I appreciate you bringing this to my attention, and I will ensure that our housekeeping team addresses these concerns immediately. Thank you for your feedback, and I hope we can provide you with a much better experience in the future.
by A verified traveler
Posted 3 Oct 2024
Very good, I recommend to everyone.
Comment from Hotel Management
6 Oct 2024 by Sophia CSR, Hotel Management
Hi Edward,Thank you for staying with us. We value your business and appreciate you choosing us. Our team hopes to serve you again during your next visit.
