Ratings based on 221 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
There were roaches in my room as well we stayed 4 days and never had housekeeping. We had to go down and get our own toilet paper. We had to go down and get our own clean towels and we had to take our own trash out.
Comment from Hotel Management
6 Nov 2024 by Hotel Manager , Hotel Management
Dear Kelly,Thank you for your feedback. We apologize for the inconvenience you experienced. Please be assured that our hotel regularly conducts pest control, and this may be an isolated incident. We take cleanliness and guest satisfaction seriously and will address the housekeeping concerns you mentioned. Your experience is important to us, and we appreciate your understanding.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Nov 2024
I don't like
Comment from Hotel Management
2 Nov 2024 by Hotel Manager , Hotel Management
Dear Autumn,Thank you for your feedback. We're sorry to hear that your experience was not satisfactory. We value your insights and would appreciate any specific details you can provide about your stay. This will help us identify areas for improvement.Sincerely, Hotel Manager
by A verified traveler
Posted 12 Oct 2024
Very nice
Comment from Hotel Management
13 Oct 2024 by Hotel Manager , Hotel Management
Dear Marcos,Thank you for your 5 out of 5 review! We're so glad to hear that you had a very nice stay with us. Your feedback is greatly appreciated, and we hope to welcome you back soon for another wonderful experience!Sincerely, Hotel Manager
by A verified traveler
Posted 1 Aug 2024 on Hotels
I liked the place but the ppl upstairs were so loud noises l could not sleep. The 5 days l was there l asked for another room...
Comment from Hotel Management
1 Aug 2024 by Hotel Manager , Hotel Management
Dear Alicia,Thank you for the 10 out of 10 rating! We’re glad you liked the place, but we apologize for the noise issues. We're sorry to hear that your request for another room wasn't accommodated. We appreciate your feedback and will work to improve in this area. We hope to provide you with a quieter stay next time.Sincerely, Hotel Manager
by A verified traveler
Posted 21 Jul 2024
Comfortable
Comment from Hotel Management
22 Jul 2024 by Hotel Manager , Hotel Management
Dear Jordan,Thank you for your 5 out of 5 rating! We're glad to hear that you found our hotel comfortable. We look forward to welcoming you back in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 21 Jul 2024
Comfortable
Comment from Hotel Management
22 Jul 2024 by Hotel Manager , Hotel Management
Dear Jordan,Thank you for your 5 out of 5 rating! We're glad to hear that you found our hotel comfortable. We look forward to welcoming you back in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 18 Jul 2024
This property was very dirty, smelled, and the bed was broken!
The staff was rude and told me to deal with it.
Aftet i requested a refund they lied and said they refunded the money but to this day they never gave me back my money. Straight scammers!!!!!
Comment from Hotel Management
19 Jul 2024 by Hotel Manager , Hotel Management
Dear Maya,Thank you for your feedback. We want to assure you that we take cleanliness and guest satisfaction seriously. We have reviewed your comments and believe there may have been a misunderstanding or miscommunication. Our staff is trained to assist guests and handle concerns professionally. Sincerely, Hotel Manager
by A verified traveler
Posted 17 Jul 2024
dirty
Comment from Hotel Management
19 Jul 2024 by Hotel Manager , Hotel Management
Dear Svetlana,Thank you for your feedback. We are sorry to hear about the cleanliness issues you experienced. Your comments will help us address and improve our cleaning standards. We appreciate you bringing this to our attention.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Jul 2024
Comment from Hotel Management
19 Jul 2024 by Hotel Manager , Hotel Management
Dear Karen,We have noted your 1-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Jul 2024
Comment from Hotel Management
7 Aug 2024 by Hotel Manager , Hotel Management
Dear Viveca,We are sorry to hear that your stay at our hotel did not meet your expectations, as reflected in the 1-star rating. We would appreciate it if you could specify the particular aspects of your stay that were unsatisfactory, allowing us to address these issues directly. Your feedback is valuable to us, and we invite you to reach out at your convenience to share your concerns. We consider guest feedback crucial for our improvement. We hope to have the opportunity to welcome you again. Sincerely, Hotel Manager
