Ratings based on 999 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
terrible experience
Comment from Hotel Management
15 Nov 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Tracey,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HOUSTON - BROOKHOLLOW. It's truly regrettable to hear that you had a less-than-ideal experience with us. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re disappointed to read that this was not achieved with your visit. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you for sharing your concern and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 4 Oct 2024
Quiet and peaceful
Comment from Hotel Management
7 Oct 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Christopher,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Houston - Brookhollow. I was elated to hear that the environment was quiet and peaceful was to your liking, resulting in a 5/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 2 Sep 2024
This location was perfect right off US 290, but the hotel felt like I was staying in the hood. I was very uncomfortable being there and the young lady at the front desk has a freaking attitude. Felt like I was staying in a third world country. Never coming back to this location ever again unless you're born and raised in the ghetto
Comment from Hotel Management
6 Sep 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Michael,Thank you for your honest feedback RED ROOF INN HOUSTON - BROOKHOLLOW. Though you were pleased with the location of our hotel, we are saddened to know that you had a poor interaction with our staff and that the area in which we are located presented safety concerns. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.We at Red Roof hope that you will have a better experience in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 24 Jul 2024 on Hotels
Comment from Hotel Management
26 Jul 2024 by Jonathan RediResponse Specialist, Hotel Management
Hello Stephen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - BROOKHOLLOW and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
by A verified traveler from Houston
Posted 23 Jul 2024 on Travelocity
by A verified traveler
Posted 14 Jul 2024 on Hotels
The hotel did not have any power.
Comment from Hotel Management
16 Jul 2024 by Carla RediResponse Specialist, Hotel Management
Dear Tracy,Thank you for taking the time to tell us about your experience at the Red Roof Inn Houston - Brookhollow. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the hotel not having any power. Please accept our sincerest apologies for the negative impact this had on your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Jul 2024 on Hotels
Reserve the room on line, paid for the one night and when I got there the hotel had no electricity, just drove an hour 1/2 to get there just to find out that all reservations were canceled. Now having trouble getting my refund back.
Comment from Hotel Management
13 Jul 2024 by Recordo, Rediresponse Specialist, Hotel Management
Dear Valued Guest,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 6/10 score and comments regarding your recent stay at the Red Roof Inn Houston - Brookhollow. Red Roof apologies for the inconvenience caused due to the power outage due to the hurricane. Please reach out to your original booking source to discuss a possible refunds. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 11 Jul 2024 on Hotels
Comment from Hotel Management
13 Jul 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hello Johny, The staff at the Red Roof Inn Houston - Brookhollow and I were saddened by your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 10 Jul 2024
Comment from Hotel Management
31 Jul 2024 by Sanesha RediResponse Specialist , Hotel Management
Hello Jeffrey,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Houston - Brookhollow and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 10 Jul 2024
They had no power. So no check in
Comment from Hotel Management
17 Jul 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Muhammad,Thank you for taking the time out of your bus day to share your feedback regarding your experience at the Red Roof Inn Houston - Brookhollow. Red Roof apologize for the inconvenience caused due to the power outage caused by the hurricane. Please know that we are working assiduously to have this back to normal.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist
