Ratings based on 237 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
Overall a great experience.
Comment from Hotel Management
6 Jan 2025 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your kind words! We are so happy to hear that you had a great experience with us. We always aim to provide excellent service and comfort, and it's wonderful to know we met your expectations. We look forward to hosting you again in the future!
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Sophia CSR, Hotel Management
Hi Dominique,Thank you for your 5-star rating! We feel truly grateful to have you as our guest. Providing exceptional comfort and service is our passion. We look forward to seeing you again soon!
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Sophia CSR, Hotel Management
Hi Harris,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
by A verified traveler
Posted 15 Dec 2024
The train is loud every day.
Comment from Hotel Management
16 Dec 2024 by Sophia CSR, Hotel Management
Hi Michelle,Thank you for your feedback! We apologize if the noise from the train disrupted your stay. While we can’t control its schedule, we are actively exploring ways to enhance the comfort of our rooms, such as additional soundproofing, to minimize its impact. We appreciate your understanding and hope to provide a more peaceful experience on your next visit.
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Sophia CSR, Hotel Management
Hi Harris,Thank you for your 5-star rating! We feel truly grateful to have you as our guest. Providing exceptional comfort and service is our passion. We look forward to seeing you again soon!
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Sophia CSR, Hotel Management
Hi Malcolm,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Sophia CSR, Hotel Management
Hi Alfonso,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Sophia CSR, Hotel Management
Hi Harris,Thank you for your 5-star rating! We feel truly grateful to have you as our guest. Providing exceptional comfort and service is our passion. We look forward to seeing you again soon!
by A verified traveler
Posted 15 Oct 2024
They stop serving breakfast at 9amm
Comment from Hotel Management
16 Oct 2024 by Sophia CSR, Hotel Management
Hi Rocio,Thank you for your feedback. We understand that the 9 a.m. breakfast cutoff might not be ideal for everyone, but we close our breakfast after 9:20 a.m. so that every guest can enjoy our breakfast. However, we will consider this for future improvements. We hope the rest of your stay was enjoyable and that you will consider visiting us again!
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Sophia CSR, Hotel Management
Hi Willis,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!
