Ratings based on 988 Verified Reviews
2.2 Room cleanliness
2.6 Service & staff
2.4 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from new york
Posted 19 Nov 2024
They did not provide any room cleaning. Had so many bugs so I requested them to spray rather than move to other rooms because all other rooms were nasty. But nobody came to spray or for housekeeping. The dirtiest motel in USA.
by A verified traveler
Posted 16 Nov 2024
there was a german roach infestation and i couldn’t even take a bath, they was crawling in my nose and preventing me to be able to sleep.
by A verified traveler
Posted 14 Nov 2024
This the worse place to stay
by A verified traveler
Posted 8 Nov 2024
The worst experience ever they asked for cash deposit once you’re there. There’s nothing in the website or anything that says it needs to give a cash deposit. Don’t be fool. They will not give it back to you. It is dirty. It’s a language barrier and they are scums.
Comment from Hotel Management
12 Nov 2024 by Lisa, Hotel Management
We are sorry to disappoint you, Timothy! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Lisa
by A verified traveler
Posted 20 Oct 2024
Horrible experience
Comment from Hotel Management
21 Oct 2024 by Author, Hotel Management
Dear Guest,
We apologize for the horrible experience you had during your stay. This is definitely not the experience we strive to provide our guests with. We would like to understand the issues you faced in more detail so that we can address them promptly. Please email us at guestsupport.na@oyorooms.com and our team will assist you further.
Thank you for bringing this to our attention.
Warm regards,
Team OYO
by A verified traveler
Posted 18 Oct 2024
Good
Comment from Hotel Management
18 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for your kind review! We are glad to hear that you had a good experience with OYO Rooms. If you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler from Hockley
Posted 11 Oct 2024
Room and bathroom smelled of urine. No WiFi, had an antenna on the TV and I couldn't pick up any channels. Towels were old, thin and didn't absorb much moisture. Would not recommend OYO on Hwy 6 North in Houston.
Comment from Hotel Management
11 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We're sorry to hear about the unpleasant experience you had during your stay at OYO on Hwy 6 North in Houston.
We apologize for the inconvenience caused due to the room and bathroom odor, as well as the issues with the WiFi and TV antenna. Your feedback has been shared with the hotel management team to ensure such incidents are avoided in the future.
Regarding the towels, we appreciate you bringing this to our attention. We will work with the hotel to replace the old towels and ensure that they meet our quality standards.
We value your feedback and would like to make it right. If there's anything else we can assist you with, please reach out to us at guestsupport.na@oyorooms.com.
Thank you for giving us the opportunity to improve.
Warm regards,
Team OYO
by A verified traveler from Salem
Posted 25 Sep 2024
by A verified traveler
Posted 24 Sep 2024
Horrible! Physical fighting and roaches.
Comment from Hotel Management
25 Sep 2024 by Author, Hotel Management
Dear Guest,
We are truly sorry to hear about your unpleasant experience at our property. This is not the kind of stay we strive to provide. We take hygiene and safety very seriously, so we apologize for the presence of roaches and any instances of physical fighting.
Please be assured that we are taking immediate measures to address these issues. Your feedback is valuable to us and we appreciate you bringing it to our attention.
If there is anything else we can do or if you'd like to discuss your concerns further, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team is here to assist you.
Warm regards,
Team OYO
by A verified traveler
Posted 23 Sep 2024
I didn’t even stay here at all. When I arrived there was no one at the desk. I left for some hours after my arrival time scheduled and they told me they didn’t have a room yet.
