Ratings based on 477 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
The room and service was excellent.
Comment from Hotel Management
16 Dec 2024 by Sophia CSR, Hotel Management
Hi Fannie,Thank you for your wonderful feedback! We are delighted to hear that both the room and service exceeded your expectations. We strive to provide an excellent experience for all our guests, and your comments are greatly appreciated. We hope to welcome you back soon!
by A verified traveler
Posted 15 Dec 2024
Friendly and helpful staff
Comment from Hotel Management
16 Dec 2024 by Sophia CSR, Hotel Management
Hi Erika,Thank you for sharing your experience! We are so glad to hear that our staff provided friendly and helpful service. It's always our goal to make every guest feel welcome and supported. We look forward to your next visit!
by A verified traveler
Posted 15 Dec 2024
Friendly and helpful staff
Comment from Hotel Management
16 Dec 2024 by Sophia CSR, Hotel Management
Hi Erika,Thank you for your kind words! We are thrilled to hear that our staff made a positive impression with their friendly and helpful service. We truly appreciate your feedback and look forward to welcoming you back for another great stay!
by A verified traveler
Posted 1 Dec 2024
There where bugs in my room. Also the walls where dirty same as the floor.
Comment from Hotel Management
2 Dec 2024 by Sophia CSR, Hotel Management
Hi Craig,I sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are top priorities for us, and it’s concerning to hear about the bugs and the condition of the walls and floor. We will investigate these matters and address them immediately with our housekeeping team to ensure that this doesn’t happen again. Thank you for bringing this to our attention, and we hope to have the chance to provide a much better experience for you in the future.
by A verified traveler
Posted 27 Nov 2024
Alright
Comment from Hotel Management
27 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
by A verified traveler
Posted 26 Nov 2024
It could just be cleanet
Comment from Hotel Management
26 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback. We take cleanliness very seriously and apologize if your experience did not meet the standards we strive for. We will be addressing your concerns with our housekeeping team to ensure that all areas are thoroughly cleaned and maintained for future guests. Your input is valuable in helping us improve, and we hope to provide a better experience next time.
by A verified traveler
Posted 20 Nov 2024
My room had bed bugs room number 142 and I booked 5 night only stayed once but in my stay the rooms are pet friendly and the motel smells of animals and cigarettes the pool fence is being built and the parking lot has pot holes everywhere and they still have yet to give me my refund for my 4 other nights that I didn’t stay
Comment from Hotel Management
21 Nov 2024 by Sophia CSR, Hotel Management
Hi Terrell,Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including the discomfort with the room and the condition of the property. Please be assured that we take matters like bed bugs and cleanliness seriously, and we will investigate this thoroughly. We also understand your frustration regarding the parking lot and pool fence construction. Regarding your refund, we are actively reviewing your case and we value your feedback and will work on addressing these areas to improve our guests' experiences in the future.
by A verified traveler
Posted 19 Nov 2024
It's entey was w
Easy
Comment from Hotel Management
19 Nov 2024 by Sophia CSR, Hotel Management
Hi Sommer,Thank you for your feedback! We are glad to hear that the entry process was easy for you. We strive to make every part of your stay as convenient as possible. If there’s anything else you would like to share or suggest, feel free to let us know!
by A verified traveler
Posted 13 Nov 2024
They advertise a pool but not usable, roaches in the rooms
Comment from Hotel Management
13 Nov 2024 by Sophia CSR, Hotel Management
Hi Cobb,I am so sorry to hear about your experience. This is certainly not the standard we strive for, and I apologize for the issues with the pool and pests in your room. We take cleanliness and the comfort of our guests very seriously, and I have shared your feedback with our team to address these concerns promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much better stay in the future.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Sophia CSR, Hotel Management
Hi Colby,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
