Ratings based on 92 Verified Reviews
4.4 Room cleanliness
5.0 Service & staff
4.0 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
DONT WALK AWAY - RUN!!!
Posted 14 Dec 2021 on HotelsFacility was nice. DRIFTRS, the management company, is really bad. We were there for 4 days. Upon arrival we noticed no toilet paper and half the light bulbs burned out. The place was so dark I needed a flashlight to use the kitchen. We reported these issues immediately. They told us to use kitchen paper towels as toilet paper and did not respond to all the burned out light bulbs. We woke up every morning with the apartment hot and stuffy. The NEST thermostat is programmed to continually reset to 76F so the place did not stay comfortable. Very annoying. Waking up every nice to a hot, humid, sticky room. The internet quit working as well. The TV is internet only so we had no internet and no TV for several days. No response from the management despite many calls and text messages. On Monday, with local building management present (unrelated to apartment management) we tried calling DRIFTRS together 3x during regular business hours. There was no answer and no call back - EVER. Extremely poor customer service. Many messages were left. If you book this property, be forewarned, there is zero customer service and there are many problems with the property. You are 100% on your own despite paying good money.
by A verified traveler
Posted 13 Dec 2021
The property was clean but there wasn’t any tissue a almost done roll so I had to purchase more and we only had Wi-Fi the first night of our stay .. someone emailed and said they were checking on issue but no response or resolution
by A verified traveler
Posted 11 Dec 2021
Property was fine for a 3 night stay. Bathroom tissue (toilet paper) was NOT provided. They provided paper towel (kitchen roll) instead and when I asked about it, Driftr Travels said they provide paper towel so that visitors can use it for whatever they want. That’s obviously not comfortable, and also not good for the plumbing.
Also, during our stay we received an eviction notice from the on site property manager because Driftr Travels had not paid their rent.
by A verified traveler
Posted 7 Dec 2021
by A verified traveler
Bad stay in Houston
Posted 7 Dec 2021 on HotelsThe unit was not sufficiently stocked. One teaspoon, two salad forks, no blender, no light over stove. Had to get in over phone. Sponge for dishes was horrible. Lots of lies from Raven at drifter.
No salt and pepper or any spice. Plan on walking a lot. I’d NEVER use Drifter Travels again.
by A verified traveler
Posted 3 Dec 2021
Easy access and everything was like the pictures
Comment from Hotel Management
4 Dec 2021 by Driftr Travels Guest Services, Hotel Management
Hello Maria, hope you had enjoyed the stay at our property. We would love to host you again. Thank you so much for booking with us!
by A verified traveler
Posted 27 Nov 2021
Great place clean and centrally located
Comment from Hotel Management
28 Nov 2021 by Driftr Travels Guest Services, Hotel Management
Thank you so much for booking with us and being a great guest. Hope to host you again in future.
by A verified traveler
Posted 25 Nov 2021
by A verified traveler
Posted 23 Nov 2021 on Hotels
Comment from Hotel Management
25 Nov 2021 by Driftr Travels Guest Services., Hotel Management
Hello Scott Alletag, "THANK YOU" for giving us a negative rating without showing up yourself at the property. We did called you but you didn't answer our call or text plus you didn't even complete the pre check-in portal as informed. We have all the proof which we already informed to your reservation channel. Also, I would suggest other host like us not to host Scott Alletag or else these kind of guests will post negative review/ratings without experiencing.
by A verified traveler
Posted 23 Nov 2021
PLEASE....PLEASE Listen and save yourself from the biggest mistake you will ever make. DO NOT EVEN ATTEMPT to book this or any location that is offered by Driftr Travel. We were locked out and suffered miserably trying desperately to have someone from the company call us so we could get into the unit. You have to download Apps that never worked and customer service that does not exist. We were locked out and sat in the hallway for over 4 hours begging someone to call us and help us. Expedia needs to remove this company immediately from their site and save people the worst experience they could ever have. YOU"VE BEEN WARNED.
Comment from Hotel Management
24 Nov 2021 by Hardik, Hotel Management
Richard was totally a fraud guest. As he mentioned no one called is a false statement from him. We (Driftr Travels) did called him and informed him on how to check-in but he never wanted to check-in and asked for refund. Apart from this, as mentioned on Expedia every need to complete security deposit portion but Richard didn't complete it but still we tried to accommodate him. Expedia already knows that our process self check-in as mentioned on Expedia.
We(Driftr Travels) already spoke with Expedia and told them remove Richard Anthony St Angelo from Expedia community.
