Ratings based on 980 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
The room is clean and quiet. The breakfast doesn’t have many choices.
Comment from Hotel Management
25 Nov 2024 by Hotel Manager, Hotel Management
Dear YANHUA,Thank you for your feedback. We're glad to hear that you found your room clean and quiet. We appreciate your comments about the breakfast and will review our options to provide a better variety. We hope to welcome you back for another enjoyable stay!Sincerely, Hotel Manager
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Hotel Manager, Hotel Management
Dear Peter,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Nov 2024
Everything was ok
Comment from Hotel Management
11 Nov 2024 by Hotel Manager, Hotel Management
Dear Dottie,Thank you for your feedback! We're glad to hear that everything was satisfactory during your stay. We hope to welcome you back soon for an even better experience!Sincerely, Hotel Manager
by A verified traveler
Posted 10 Nov 2024
My room had leak and previously had dog in room which I'm allergic. I have pictures of anyone wants to see them. Should get my money back
Comment from Hotel Management
11 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for the issues you experienced with the leak and allergens in your room. This is certainly not the experience we aim to provide, and we appreciate you bringing it to our attention. We will investigate and make things right for you. We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Nov 2024
This property was very clean.
Comment from Hotel Management
5 Nov 2024 by Hotel Manager, Hotel Management
Dear Sheila,Thank you for your wonderful feedback! We are delighted to hear that you found our property very clean. Our team takes great pride in maintaining high standards of cleanliness to ensure our guests have a comfortable stay. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 1 Nov 2024
Staff was nice and lits of places to go nearby. Great location
Comment from Hotel Management
2 Nov 2024 by Hotel Manager, Hotel Management
Dear Jacob,Thank you for your positive feedback! We're delighted you found our location convenient, with plenty of nearby attractions to enjoy. Our team takes pride in making guests feel welcome, so we're glad you experienced our friendly service. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for rating your stay 4 out of 5! We are delighted you had an overall positive experience at our hotel. Your feedback helps us improve, and we hope to improve your next stay. Please let us know if you'd like us to enhance anything specific! We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler from Peoria
Posted 29 Oct 2024
The room smells terrible and needs dusting, so I had to ask to change it room. But the second room is still the same. The carpet is dirty, the bed sheet has stains, and the swimming pool is filthy. The pool's water is green, and dirt or mold can be seen.
Comment from Hotel Management
30 Oct 2024 by Hotel Manager, Hotel Management
Dear Liezel,Thank you for your feedback. We apologize for the issues you experienced with the smell, cleanliness, and pool conditions during your stay. Your comments are important to us, and we will address these concerns with our housekeeping team to ensure improvements are made. We hope to provide you with a much better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 28 Oct 2024
Not much parking, lobby and halls were hot, takes a while to cool down your room too. But it was clean, good location, good staff.
Comment from Hotel Management
29 Oct 2024 by Hotel Manager, Hotel Management
Dear Michael,Thank you for your feedback! We’re glad to hear you found our hotel clean and enjoyed our convenient location and friendly staff. We appreciate your comments regarding the parking situation and temperature in the lobby and halls, and we’ll work on improving these areas for a better guest experience. We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
