Ratings based on 983 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jan 2025
Great place to stay before Cruise
by A verified traveler from Omaha
Posted 10 Jan 2025
Not the cleanest hotel I have been in, breakfast was below average. Lots of carbs but not a lot of selection. Best item was soft homemade looking biscuits. Coffee was made from a push button machine.
Comment from Hotel Management
11 Jan 2025 by Hotel Manager, Hotel Management
Dear Nicholas,Thank you for your feedback. We apologize for not meeting your cleanliness and breakfast expectations. We appreciate your input on the breakfast selection and will work to improve the variety offered. We’re glad you enjoyed the biscuits and will look into enhancing other aspects of our offerings. We look forward to welcoming you back.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Jan 2025
Comment from Hotel Management
7 Jan 2025 by Hotel Manager, Hotel Management
Dear Jake,Thank you for the 5-star rating. We strive for guest satisfaction, and we are glad you were so satisfied. We believe in providing a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. We look forward to seeing you again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Hotel Manager , Hotel Management
Dear Guest,Thank you for the perfect 5 out of 5 rating! We're thrilled you had a wonderful stay and can't wait to welcome you back!Sincerely, Hotel Manager
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Hotel Manager , Hotel Management
Dear Guest,Thank you for the fantastic 5 out of 5 rating! We're delighted you enjoyed your stay and look forward to your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 4 Jan 2025
Guests were very loud and abnoxious, pool was supposed to be open but was really gross and not in working order. Hotel was understaffed.
Comment from Hotel Management
4 Jan 2025 by Hotel Manager, Hotel Management
Dear Katie,We sincerely apologize for your disappointing stay. We understand how frustrating it must have been to deal with loud guests and the condition of the pool. Please know that your concerns about cleanliness and staffing have been noted, and we are actively working to address these issues to improve our services. We value your feedback and hope you’ll give us another opportunity to provide you with the quality stay you deserve.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager
by A verified traveler
Posted 1 Jan 2025
N/A
Comment from Hotel Management
2 Jan 2025 by Hotel Manager, Hotel Management
Dear Lloyd,Thank you for your rating! We strive to provide the best possible experience for our guests. If there is anything we can do to improve and earn that extra star, please let us know. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Sincerely, Hotel Manager
by A verified traveler from Dunwoody
Posted 26 Dec 2024
Poor maintenance of the hotel.
Comment from Hotel Management
27 Dec 2024 by Hotel Manager, Hotel Management
Dear Dekel,Thank you for your feedback. We sincerely apologize for the maintenance issues you encountered during your stay. This is not the standard we aim to provide. We will address these concerns with our team to ensure improvements are made. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 25 Dec 2024
The few staff we interacted with were nice. I chose the property because it said it was renovated. This was only partially true. There was new paint and some updated flooring and artwork, but otherwise the tables and sofa in the room showed a lot of wear and tear. The room was clean, but the common area especially where they served breakfast was not. We were there 2 nights and it was obvious the floors were not cleaned during that time. Coffee stains, crumbs and leaf debris along the hallway to the room remained and were not cleared. The room also smelled like dogs. We got a great deal, so I got what I paid for, but I would not recommend this place if you don't have pets.
Comment from Hotel Management
25 Dec 2024 by Hotel Manager, Hotel Management
Dear Ofilia,Thank you for sharing your feedback. We’re glad to hear you found our staff friendly and the room clean. We apologize for the areas that fell short of expectations, including the wear and tear of the furniture, cleanliness in common areas, and the pet odour in the room. We’ll address these concerns to improve the guest experience. We appreciate your input and hope to serve you better in the future.Sincerely, Hotel Manager
