Ratings based on 978 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jan 2025
The property is ok it's just that when people who live here for awhile fall on hard times there is no compassion or consideration you cannot even get a free night no matter how long you stay or how much you spend and that is really not good It tells a lot
Comment from Hotel Management
12 Jan 2025 by Hotel manager, Hotel Management
Dear Guest,Thank you for sharing your thoughts. We’re glad you found the property satisfactory but regret hearing about your concerns. We strive to balance hospitality with consistent policies for all guests. Your feedback is valuable and will help us consider ways to enhance support for our long-term guests.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Jan 2025
The location is great.
Comment from Hotel Management
9 Jan 2025 by Hotel manager, Hotel Management
Dear Guest,Thank you for your kind words. We're delighted to hear that you found our location convenient and enjoyable. We look forward to welcoming you back for another great stay.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Jan 2025
My room smelled. The bathroom was unventilated and dirty. The bed was lumpy and old.
My room key stopped working after Day 1 of a two-day stay. The humorless lady at the front desk told me that my phone's close proximity to my key nuetralized it but what actually happened was that the desk guy when I first arrived only programmed my key for one day instead of two. They weren't honest enough to tell the truth.
Comment from Hotel Management
6 Jan 2025 by Hotel manager, Hotel Management
Dear Guest,Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. This is certainly not the experience we aim to provide, and we regret that the room, amenities, and service did not meet your expectations. Your feedback about the key issue and the bathroom cleanliness will be addressed with our team to ensure improvements are made.We hope to have the opportunity to welcome you again and provide you with a much better experience.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your rating of 3 out of 5. We appreciate your feedback and would like to know more about your experience. Your insights help us improve, and we hope to provide a better stay on your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
4 Jan 2025 by Hotel manager, Hotel Management
Dear Sabrina,Thank you for your review. We’re sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we’ll work on improving areas of concern to ensure a more enjoyable stay in the future. We hope to have the opportunity to serve you again.Sincerely, Hotel Manager
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Hotel manager, Hotel Management
Dear Kimberly,Thank you for your review and for sharing your feedback. We’re sorry to hear that your stay was not up to your expectations. Please let us know how we can improve, and we hope to have the opportunity to provide a better experience on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 28 Dec 2024
Room smelled dirty like they don’t wash the sheets or towels
Comment from Hotel Management
29 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for bringing this to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we strive for, and we will investigate this matter immediately. Your feedback is crucial in helping us improve, and we hope to earn your trust for a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 26 Dec 2024
This LaQuinta was very disappointing. The smell of the entire hotel was very unpleasant. In the room it was even worse. The upkeep of the hotel was not up to par either. It is supposed to be a non-smoking hotel but there is still a very potent smoking scent with a mix of a dirty and unclean smell. The breakfast was limited— not many choices at all. There was a small roach that ran across the sink while I was doing my makeup. And, they also let us check in with a half used roll of toilet paper without a new one on standby. When going to a hotel, you want something that feels better than your own home. Here, that was absolutely not the case. I could not wait to check out as soon as we got there. The ONLY reason I’m giving an overall two star rating is because they did not require a deposit for incidentals or my small dog. Other than that, I would have given a one star rating with NO shame.
Comment from Hotel Management
27 Dec 2024 by Hotel manager, Hotel Management
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. The issues you mentioned regarding cleanliness, odor, and maintenance are unacceptable and not reflective of our standards. We take your concerns very seriously and will address them promptly, including retraining our team and enhancing upkeep procedures.We appreciate your acknowledgment of our pet-friendly policy and lack of incidental deposits. While we regret that these were the only positives of your stay, we hope to regain your trust in the future with significant improvements.Sincerely, Hotel Manager
by A verified traveler
Posted 25 Dec 2024
My stay was very comfortable
Comment from Hotel Management
26 Dec 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're delighted to hear that your stay was very comfortable. Your comfort is our top priority, and we hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 14 Dec 2024
I enjoyed my stay here. It was quiet and the staff were helpful.
Comment from Hotel Management
15 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your lovely feedback! We're so glad to hear that you enjoyed your stay and found our staff helpful. We hope to see you again soon for another relaxing visit!Sincerely, Hotel Manager
