Ratings based on 975 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Average.
Comment from Hotel Management
18 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
by A verified traveler
Posted 11 Nov 2024
i check in late around 10, and they give me the room not clean yet, i have to wait for them to clean. The first time I see the place like this place
Comment from Hotel Management
12 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
by A verified traveler
Posted 8 Nov 2024
Unfortunately, there were a lot of roaches in my room. I woke up this morning and they started scattering everywhere. I was not happy about this.
Comment from Hotel Management
8 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,I sincerely apologize for the experience you had during your stay. This is certainly not the standard we strive to maintain, and I understand your frustration. Please know that we take such matters seriously and will have our pest control team address this immediately. Your feedback is invaluable in helping us ensure this doesn’t happen again, and we would love the opportunity to regain your trust in the future.
by A verified traveler
Posted 5 Nov 2024
Thought that this was a good value.
Had an interesting conversation with the check-in guy. Guessed where he was from with one guess -Nepal. Talked about mountains, the Nepal ladies in waiting, and the chances of the Dodgers winning the World Series of Baseball that night. Sloppy game, Dodgers magically Win. All Good.
Comment from Hotel Management
6 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for sharing your fun and memorable experience! We're thrilled to hear that you found great value in your stay and had an enjoyable conversation with our check-in staff. It’s always nice to connect with our guests, especially over shared interests, and we’re glad the Dodgers pulled through for you! We look forward to welcoming you back for another great stay and perhaps another round of interesting conversations!
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
by A verified traveler
Posted 27 Oct 2024
I like the hotel to some extent, but the breakfast served is not a full one. I saw roaches in my room, and they need to spray the entire hotel for insects. Overall, it is okay.
Comment from Hotel Management
28 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback. We're glad to hear that you like the hotel to some extent, but we sincerely apologize for the issues you encountered, particularly with the breakfast options and the presence of roaches in your room. This is not the standard we aim for, and we will address your concerns with our maintenance team to ensure proper pest control measures are taken. Your input is valuable, and we hope to improve your experience in the future.
by A verified traveler
Posted 18 Oct 2024
The property was well situated in an area that has a lot of restaurants.
Comment from Hotel Management
19 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your positive feedback! We're glad to hear you enjoyed our convenient location and the nearby dining options. We hope you had a great stay and look forward to welcoming you back in the future!
by A verified traveler
Posted 8 Oct 2024
Had to change the allocated room due to restroom exhaust not functioning after a quick check-in check. Got the room changed but at night relapsed that the Air Conditioning was NOT Working. Had a disturbed sleep all night.
Comment from Hotel Management
8 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,We sincerely apologize for the inconvenience you experienced with both the restroom exhaust and the air conditioning during your stay. This is certainly not the level of comfort we aim to provide, and we regret that it affected your rest. We appreciate your patience with the room change and are sorry that it didn’t resolve the issue. Please know that we are addressing these maintenance concerns immediately. We hope you’ll give us another chance in the future to provide a much better experience.
by A verified traveler
Posted 1 Oct 2024
Change the smell in the hallway and entrance
Comment from Hotel Management
3 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Sophia CSR, Hotel Management
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
